Team Leader - Penhaligon's Regent St

PUIG; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading international company as a Team Leader in our Covent Garden store. You will assist the management team, drive sales, and ensure exceptional customer service. This role offers a dynamic work culture with growth opportunities and a competitive benefits package.

Benefits

Learning and development opportunities

Competitive compensation and benefits package

Qualifications

• Proven track record in a niche fragrance, beauty, or luxury environment.
• Excellent customer service skills.

Responsibilities

• Analyze sales reports and set strategies.
• Motivate sales team to meet goals.
• Assist in managing client database.

Skills

Customer Service

Communication

Organization

Job description

The Opportunity

We are looking for a full-time team leader to join our Piazza Covent Garden store for Penhaligon's.

The Team Leader is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The role includes responsibilities related to team members, merchandise, and customer service. The Team Leader also aims to achieve sales objectives, maintain high operational and merchandising standards, and build highly motivated teams.

What you'll get to do

• Analyze sales reports and data to determine business needs and set strategies.
• Motivate sales team members to meet sales and productivity goals.
• Ensure all Fragrance Consultants provide the highest level of customer service.
• Assist in managing the client database and use information to increase sales and client contact.
• Resolve client problems and complaints efficiently.
• Support and assist in team member training.
• Understand and implement cash control procedures including bank deposits, safe funds, and petty cash.
• Collaborate with the Store Manager on staffing, risk management, security, cash controls, and inventory management.
• Assist in merchandising directives and ensure effective execution of strategies.

We'd love to meet you if you have

• A proven track record in a niche fragrance, beauty, or luxury environment.
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Highly organized.

A few things you'll love about us

• An entrepreneurial, creative, and welcoming work culture.
• A range of learning and development opportunities.
• An international company with growth opportunities.
• A competitive compensation and benefits package.