Sales and Service Assistant

Anglian Home Improvements; Broadland; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

31 days holiday

Health & well-being benefits

Employee purchase scheme

Group discounts

Job summary

Anglian Home Improvements is seeking a proactive Sales and Service Assistant to join our growing team in the UK. You will handle inbound enquiries, prepare quotations, and identify opportunities to upsell and cross-sell services, driving revenue while delivering outstanding customer experiences.

In this varied role you’ll use CRM systems and MS Office to maintain accurate records, coordinate with internal teams and ensure timely service delivery.

Qualifications

• Experience in customer service or sales coordination.
• Ability to prepare quotations and proposals.
• Strong telephone and relationship-building skills.
• Highly organized with attention to detail.

Responsibilities

• Handle inbound customer enquiries via phone, email and online channels.
• Prepare accurate quotations for repair, maintenance and service work.
• Identify opportunities to upsell and cross-sell products and services.
• Follow up quotations to convert enquiries into booked work.
• Build strong customer relationships through excellent service and communication.
• Coordinate with internal teams to ensure timely and efficient service delivery.

Skills

Customer service

Quotation management

Upselling / cross-selling

CRM systems

Microsoft Office

Communication skills

Tools

CRM software

MS Office

Job description

Sales and Service Assistant to join our growing team. This is a varied role combining customer service, sales support and quotation management, helping customers find the right repair and maintenance solutions while maximising commercial opportunities. As the first point of contact for inbound enquiries, you'll provide an outstanding customer experience, prepare quotations, identify customer needs, and confidently upsell and cross-sell relevant services to drive revenue and customer satisfaction.

Key Responsibilities

• Handle inbound customer enquiries via phone, email and online channels.
• Prepare accurate quotations for repair, maintenance and service work.
• Identify opportunities to upsell and cross-sell products and services.
• Follow up quotations to convert enquiries into booked work.
• Build strong customer relationships through excellent service and communication.
• Coordinate with internal teams to ensure timely and efficient service delivery.
• Maintain accurate customer records and job information.
• Experience in customer service, internal sales, sales administration, telesales, account management or service coordination.
• A confident communicator with strong telephone and relationship-building skills.
• Commercially minded with the ability to identify sales opportunities.
• Experience producing quotations, estimates or sales proposals would be advantageous.
• Strong organisational skills and attention to detail.
• Comfortable using CRM systems and Microsoft Office applications. If you're passionate about delivering excellent customer service, enjoy sales conversations and thrive in a fast-paced environment, we'd love to hear from you.

Competitive Salary

• 31 Days holiday per annum, including Banks Hols, increasing to 33 days with service, plus your birthday off annually
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme & mental health resources
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones