Sales and Service Advisor

Anglian Home Improvements; Broadland; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Holiday entitlement 31 days

Health & well-being benefits

Employee purchase scheme

Staff discounts

Job summary

Anglian Home Improvements in the United Kingdom is seeking a motivated Sales and Service Advisor to join our growing team. This role blends customer service, sales support and quotation management to help customers find the right repair and maintenance solutions while maximizing commercial opportunities.

As the first point of contact for inbound enquiries, you will prepare quotations, identify customer needs and confidently upsell relevant services to drive revenue and customer satisfaction.

Qualifications

• Experience in customer service, internal sales or sales administration.
• Confident communicator with strong telephone skills.
• Able to identify sales opportunities and upsell.

Responsibilities

• Handle inbound customer enquiries via phone, email and online channels.
• Prepare accurate quotations for repair, maintenance and service work.
• Identify opportunities to upsell and cross-sell products and services.
• Follow up quotations to convert enquiries into booked work.
• Build strong customer relationships through excellent service and communication.
• Coordinate with internal teams to ensure timely and efficient service delivery.
• Maintain accurate customer records and job information.

Skills

Customer service

Telesales

Relationship-building

CRM systems

Microsoft Office

Quotations

Tools

CRM software

MS Office

Job description

Do you enjoy helping customers, building relationships and turning enquiries into sales opportunities? We're looking for a motivated and customer-focused Sales and Service Advisor to join our growing team. This is a varied role combining customer service, sales support and quotation management, helping customers find the right repair and maintenance solutions while maximising commercial opportunities. As the first point of contact for inbound enquiries, you'll provide an outstanding customer experience, prepare quotations, identify customer needs, and confidently upsell and cross-sell relevant services to drive revenue and customer satisfaction.

Key Responsibilities

• Handle inbound customer enquiries via phone, email and online channels.
• Prepare accurate quotations for repair, maintenance and service work.
• Identify opportunities to upsell and cross-sell products and services.
• Follow up quotations to convert enquiries into booked work.
• Build strong customer relationships through excellent service and communication.
• Coordinate with internal teams to ensure timely and efficient service delivery.
• Maintain accurate customer records and job information.

Experience in

• customer service, internal sales, sales administration, telesales, account management or service coordination.
• A confident communicator with strong telephone and relationship-building skills.
• Commercially minded with the ability to identify sales opportunities.
• Experience producing quotations, estimates or sales proposals would be advantageous.
• Strong organisational skills and attention to detail.
• Comfortable using CRM systems and Microsoft Office applications.

If you're passionate about delivering excellent customer service, enjoy sales conversations and thrive in a fast-paced environment, we'd love to hear from you.

Competitive Salary

• 31 Days holiday per annum, including Banks Hols, increasing to 33 days with service, plus your birthday off annually
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme & mental health resources
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones