Customer Service Sales Administrator

ASL; Aylesbury; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Generous holidays

Great bonus

Contributory pension scheme

Healthcare and medical insurance

Job summary

ASL in the United Kingdom is seeking a motivated customer service sales administrator for an award-winning partner. This entry level role supports the sales and hire teams, handling warm quotes, following up and processing sales orders while delivering excellent customer service.

You will liaise with customers, conduct market research and feed qualified leads to the Sales manager. You must hold a full UK driving licence and be based within commuting distance to Haddenham; hours are 8.30–5.30,

Qualifications

• Excellent customer service experience and a polite, friendly professional telephone manner.
• Ideally some experience of sales quotes, phone sales, telesales, internal sales, sales calls, quotations sales experience would be of interest.
• A full UK driving licence and commutable distance to Haddenham office daily for permanent onsite role; hours 8.30-5.30, Mon-Fri.
• High levels of organisation, attention to detail and a flexible can-do attitude.
• Good team player with a professional telephone manner and strong communication skills.

Responsibilities

• Daily management of the quote database—following up on quotations, sales enquiries and customer interactions in the CRM.
• Calling customers regarding recent quotations, making outbound calls, checking quotes and answering queries.
• Market research by liaising with customers to understand requirements, budgets and future projects.
• Passing qualifying leads and detailed information to the Sales manager and hire team.

Skills

Customer service experience

Phone sales

Telesales

Attention to detail

Organised

Communication skills

Full UK driving licence

Team player

Positive can-do attitude

Phone manner

Tools

Salesforce

CRM systems

Spreadsheets

Job description

A motivated customer service sales administrator is required for our prestigious market leading, award winning, Sunday Times Fast track 100 engineering client. In return there is a generous salary of £27k-£29k+ dependent on experience and excellent benefits including generous holidays, great bonus, good contributory pension scheme, healthcare and medical insurance, in a permanent stable company that rewards their employees.

Find out if this opportunity is a good fit by reading all of the information that follows below.

This exciting entry level sales role would suit a proactive and driven customer service professional with excellent communication, organisational skills and professional friendly telephone manner. You will be supporting the sales and hire teams to deliver excellent customer service to existing customers, calling warm leads of existing quotes, following up and checking quotes to help process sales orders. You can come from any industry or background; office retail, hospitality, engineering as long as you have exceptional customer service and telephone manner and a can-do attitude!

The ideal internal sales executive will have the following, experience, attributes and skills;

• Excellent customer service experience and a polite, friendly professional telephone manner
• Ideally some experience of sales quotes, phone sales, telesales, internal sales, sales calls, medium- high phone calls (any tele sales, market sales, market research calls, warm sales leads, quotations sales experience would be of interest) or happy and able to make high volumes of telephone calls soft sales daily
• A full UK driving licence and already based a commutable distance to Haddenham office daily for permanent onsite office based role (this is not hybrid, remote or part time,) The hours are 8.30-5.30 Monday to Friday
• Highly organised, excellent attention to detail and a flexible, positive can-do attitude
• Good team player, friendly, polite, professional, resilient telephone manner
• Excellent IT skills (can use database, spreadsheets, CRM systems. Salesforce is desirable)
• Excellent listening ability, communication, negotiation and interaction skills

Key responsibilities of this internal sales executive role include;

• Daily management of the quote database- following up on recent quotations, sales enquiries, customer interactions, CRM database
• Calling customers regarding recent quotations, making outbound calls to existing customers, checking their quotes and answering queries and questions and following these up
• Market research -Liaising with customers about the requirements, gathering more detailed information about their requirements, budgets ,future projects and competitors
• Passing these qualifying leads & detailed info onto the Sales manager, hire team and field sales team