Sales & Service Specialist – Customer Care & Quotes

Anglian Home Improvements; Broadland; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

31 days holiday

Health & well-being benefits

Employee purchase scheme

Group discounts

Job summary

Anglian Home Improvements is seeking a proactive Sales and Service Assistant to join our growing team in the UK. You will handle inbound enquiries, prepare quotations, and identify opportunities to upsell and cross-sell services, driving revenue while delivering outstanding customer experiences.

In this varied role you’ll use CRM systems and MS Office to maintain accurate records, coordinate with internal teams and ensure timely service delivery.

Qualifications

• Experience in customer service or sales coordination.
• Ability to prepare quotations and proposals.
• Strong telephone and relationship-building skills.
• Highly organized with attention to detail.

Responsibilities

• Handle inbound customer enquiries via phone, email and online channels.
• Prepare accurate quotations for repair, maintenance and service work.
• Identify opportunities to upsell and cross-sell products and services.
• Follow up quotations to convert enquiries into booked work.
• Build strong customer relationships through excellent service and communication.
• Coordinate with internal teams to ensure timely and efficient service delivery.

Skills

Customer service

Quotation management

Upselling / cross-selling

CRM systems

Microsoft Office

Communication skills

Tools

CRM software

MS Office

Job description

Anglian Home Improvements is seeking a proactive Sales and Service Assistant to join our growing team in the UK. You will handle inbound enquiries, prepare quotations, and identify opportunities to upsell and cross-sell services, driving revenue while delivering outstanding customer experiences.

In this varied role you’ll use CRM systems and MS Office to maintain accurate records, coordinate with internal teams and ensure timely service delivery.