Sales and helpdesk administrator

TW Perry; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in IT System Training and Support is seeking a Sales and Helpdesk Administrator. This office-based contract role offers a pathway to permanent employment, providing crucial support to sales and customer inquiries while ensuring effective order management.

Qualifications

• Experience in a similar sales support role is desirable.
• Strong communication skills for handling customer inquiries.
• Ability to manage sales orders and maintain service contracts.

Responsibilities

• Manage sales orders and communicate with customers regarding their orders.
• Handle initial telephone inquiries and support the Helpdesk team.
• Maintain service and maintenance contracts.

Skills

Customer Service

Order Management

Communication

Tools

Protean System

Job description

TW Perry Milton Keynes, England, United Kingdom

Sales and Helpdesk Administrator

Location: Milton Keynes, England, United Kingdom

Posted: 1 month ago | Be among the first 25 applicants

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The sales recruitment network is seeking a Sales and Helpdesk Administrator. Initially offered as a contract role, with the potential to become permanent if successful. This position is office-based.

Responsibilities:

1. Manage sales orders from receipt of customer purchase orders to raising SOP on the Protean System and communicating expectations to all parties.
2. Update customers on order progress and invoice upon dispatch of goods.
3. Create and publish the Service Contract Matrix for the management team.
4. Handle initial telephone inquiries from customers.
5. Maintain service and maintenance contracts, ensuring invoicing according to renewal dates, and liaise with account management for renewals.
6. Process monthly and quarterly maintenance invoices for large S&M contracts.
7. Manage customer consumable orders, coordinate stock levels with Order Management, and communicate lead times to customers.
8. Prepare and process service invoices in line with customer requirements and company guidelines.
9. Support the Helpdesk team by taking customer and engineer calls and logging them according to SLA requirements on the Protean Service Management system.

If you have similar experience, please get in touch.

Additional Details:

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT System Training and Support

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