Estates Helpdesk Administrator

london-business-school; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

London Business School is seeking an experienced Helpdesk Administrator to join the Campus Services and Estates team. The successful candidate will handle the daily operations of the Estates Helpdesk, ensuring job requests are managed efficiently while providing excellent customer service to all stakeholders. This role requires multitasking abilities and a proactive approach to problem-solving.

Benefits

27 days annual leave

Automatic workplace pension

Free onsite gym

Opportunities for professional development

Enhanced cycle-to-work scheme

Wellbeing programs

Volunteering leave

Qualifications

• Experience working within a Building Maintenance environment.
• Good communication skills and ability to engage with various stakeholders.
• Strong administrative experience with several years in busy environments.

Responsibilities

• Coordinating the daily operations of the Estates Helpdesk.
• Providing high-quality support and resolving enquiries promptly.
• Maintaining accurate data in business systems.

Skills

Communication

Problem Solving

Time Management

Tools

Microsoft Office

CAFM systems

Job description

London Business School is looking for an experienced Helpdesk Administrator to join the Campus Services and Estates team. You will be responsible for the daily coordination of the Estates Helpdesk, ensuring that job requests from all Service teams are logged and actioned. Providing excellent customer service to a variety of stakeholders, including colleagues and contractors, is essential. If you enjoy managing multiple tasks simultaneously, this role is ideal for you.

Main Responsibilities

• Providing high-quality support to all stakeholders.
• Producing high-quality materials.
• Responding promptly to and resolving enquiries, requests, and issues.
• Maintaining accuracy and integrity of data in business systems.
• Developing relationships within and outside the team, and receiving positive feedback from colleagues.
• Ensuring compliance with processes, procedures, and standards.

Who we are looking for

• Experience working within a Building Maintenance environment.
• Experience with CAFM systems and Helpdesk teams.
• Good communication skills and ability to engage with various stakeholders.
• Strong administrative experience.
• Several years of experience in a busy environment working with multiple managers.
• Ability to work independently and use initiative.
• Excellent problem-solving skills.
• Experience in a customer-facing environment.
• Advanced knowledge of Microsoft Office (Outlook, Word, Excel).
• Good time management skills, with the ability to organise and prioritise.
• Strong team working skills and ability to collaborate effectively.
• Ability to interpret and apply guidelines to specific activities.

Why London Business School

London Business School is a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. It connects extraordinary minds and diverse perspectives to impact global business and society. We offer world-class hybrid learning and create a flexible, supportive, and dynamic working environment for our staff to excel, regardless of location.

What you can expect from us

• Generous annual leave of 27 days plus extra days between Christmas and New Year.
• Automatic enrolment in a workplace pension scheme.
• Free onsite gym and swimming pool.
• Opportunities for professional development to support your career growth.
• Enhanced cycle-to-work scheme.
• Wellbeing programs supporting physical, mental, and financial health.
• Up to 5 days of volunteering or emergency leave.

Our commitment to inclusion and belonging

We are committed to creating a sustainable and inclusive environment where everyone feels respected, welcomed, and heard. We aim to foster a community where all members can thrive and contribute meaningfully.

Note: Candidates requiring sponsorship should evaluate their eligibility for a Certificate of Sponsorship before applying. We begin screening CVs and interviewing from the start of the campaign, and a successful candidate may receive an offer before the closing date. We encourage early applications.