Helpdesk Administrator

Capstone Property Recruitment; Bracknell; On-site; GBP 28,000 - 32,000; Full time

Job summary

A prestigious firm is seeking a Helpdesk Administrator for their facilities management team in Bracknell. This full-time, site-based role requires strong customer service and administrative skills, focusing on the efficient operation of the FM Helpdesk. Ideal candidates will have previous experience in similar environments and a keen attention to detail.

Qualifications

• Experience in customer service or helpdesk roles.
• Strong administrative background.
• Familiarity with CAFM systems and statutory compliance.

Responsibilities

• Manage helpdesk queries, ensuring efficient service delivery.
• Coordinate with internal teams and subcontractors.
• Monitor compliance and assist in audits.

Skills

Customer service

Administration

Communication

Organizational skills

Attention to detail

Tools

Microsoft Office

CAFM systems

Job description

3 days ago Be among the first 25 applicants

Capstone Property Recruitment provided pay range

This range is provided by Capstone Property Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Capstone Property Recruitment

Talent Delivery Lead - Special Projects at Capstone Recruitment UK

Job Title: Helpdesk Administrator

Location: Bracknell (Fully Site-Based)

Salary: Up to £32,000 per annum

Contract Type: Permanent

Working Hours: Full-time

Sector: Facilities Management

Overview

We are currently recruiting for a Helpdesk Administrator to join the facilities management team at a prestigious client site in Bracknell. This is a fully site-based role and a great opportunity for someone with strong administrative and customer service experience, particularly within facilities management or a helpdesk environment.

The Role

As Helpdesk Administrator, you will play a key role in the day-to-day operations of the FM Helpdesk, ensuring efficient service delivery, high standards of compliance, and consistent communication with both internal teams and the client. You’ll be working closely with engineering, soft services, and subcontractors to support operations across the account.

Key Responsibilities

• Act as first point of contact for all helpdesk queries via phone and email
• Log and manage service requests using CAFM systems
• Liaise with internal teams and subcontractors to follow up on work orders
• Monitor compliance across the portfolio and support statutory documentation processes
• Coordinate inductions and issue Authority to Work (ATW) permits
• Maintain and improve reporting processes and data accuracy
• Support internal and external audit preparation
• Assist with producing management reports and tracking service performance
• Provide general administrative support to site and account management teams
• Ensure alignment with HSE procedures and promote a culture of safety

Skills & Experience

• Previous experience in a customer service or helpdesk role
• Strong administrative background
• Excellent communication and organisational skills
• Competency in Microsoft Office (Word, Excel, Outlook, etc.)
• Ability to work independently and as part of a team
• High attention to detail and process-driven approach
• Experience in facilities management or compliance environments
• Familiarity with CAFM systems such as Si7 or IFM Hub
• Understanding of statutory compliance in FM settings

Additional Information:

This role is based at Jealott’s Hill, Bracknell, with no hybrid or remote options. Candidates must be comfortable working on-site full time.

If you're an experienced helpdesk or FM administrator looking to join a professional, fast-paced team in a facilities management environment, we’d love to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Real Estate and Facilities Services

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