Helpdesk Administrator

CBW Staffing Solutions; London; Remote; GBP 26,000; Full time

Job summary

A leading facilities management contractor seeks a Helpdesk Administrator for remote work. This role supports day-to-day operations by coordinating schedules, managing client communication, and processing financial documents. The ideal candidate will have experience in facilities management and strong administrative skills.

Qualifications

• Prior experience in a Facilities Management or maintenance environment.
• Strong background in finance-related administration.
• Proven administrative experience in a fast-paced office setting.

Responsibilities

• Liaising with clients, engineers, and internal staff for operations.
• Managing engineer diaries and scheduling appointments.
• Raising and processing purchases and job quotes.

Skills

Organisational skills

Multitasking

Communication

IT proficiency

Job description

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Helpdesk Administrator – Remote working | Up to £26,000 per annum | Permanent Role

CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable facilities management contractor. This is a fantastic opportunity to join a supportive and growing team within the Facilities Management industry!

Key Details:

• Location: Remote working
  
  
• Salary: £26,000 per annum
  
  
• Working Hours: 08:00 – 17:00, Monday to Friday
  
  
• Contract Type: Full-time, Permanent
  
  

Role Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations.

Key Responsibilities:

• Liaising with clients, engineers, and internal staff to ensure smooth operations
  
  
• Managing engineer diaries and scheduling appointments via internal systems
  
  
• Raising and processing purchase orders and job quotes
  
  
• Coordinating with the maintenance supervisor to allocate daily tasks
  
  
• Managing incoming and outgoing communications (emails and calls)
  
  
• Maintaining accurate records by scanning and uploading documentation
  
  
• Opening and closing maintenance jobs on internal systems
  
  
• Assisting with diary and call-out rota management
  
  
• Providing general administrative support to the wider team
  
  

Required Experience and Skills:

• Prior experience in a Facilities Management (FM) or maintenance environment
  
  
• Strong background in finance-related admin: quotations, invoicing, purchase orders
  
  
• Excellent organisational and multitasking abilities
  
  
• IT literate with the ability to quickly adapt to new systems
  
  
• Confident communicator with strong interpersonal skills
  
  
• Proven administrative experience in a fast-paced office setting
  
  

If you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you.

To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.