Customer Service Engineer

Pearson Whiffin; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in customer support solutions is seeking an experienced professional to provide technical assistance and customer training. The role involves resolving technical issues and fostering great customer service standards, with a focus on effective communication and problem-solving. Candidates should possess strong interpersonal skills and relevant technical qualifications, with a willingness to travel to client sites as needed.

Qualifications

• Previous experience in field service or customer support roles is advantageous.
• Exceptional communication and interpersonal skills.
• Proficiency in diagnosing and resolving intricate technical problems.

Responsibilities

• Provide hands-on technical support and assistance to a large client base.
• Conduct comprehensive training sessions for clients to optimize product utilization.
• Swiftly troubleshoot technical issues to ensure minimal operational disruptions.

Skills

Technical troubleshooting

Customer service

Communication

Interpersonal skills

Education

Relevant technical qualifications or certifications

Job description

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We are looking for someone who has experience of working with customer support company products and resolving technical issues, provide customer training on products and act in a quick and professional manner to resolve queries.

Key Responsibilities:

• Provide hands-on technical support and assistance to a large client base.
• Execute installations, upkeep, and repairs of equipment and systems.
• Swiftly troubleshoot technical issues to ensure minimal operational disruptions.
• Uphold superior customer service standards by addressing inquiries and resolving concerns promptly.
• Foster effective collaboration with internal teams for seamless issue resolution.
• Conduct comprehensive training sessions for clients to optimize product utilization.

Requirements:

• Previous experience in field service or customer support roles is advantageous.
• Proficiency in diagnosing and resolving intricate technical problems.
• Exceptional communication and interpersonal skills.
• Willingness to travel to client sites as needed.
• Possession of a valid driver's license and a clean driving record, no more than 6 points.
• Relevant technical qualifications or certifications are a plus.