Helpdesk Administrator

Skanska; Cambridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

Skanska, a leading project development and construction group, is seeking a Helpdesk Administrator to enhance our Building Services team at Royal Papworth Hospital. The role focuses on delivering exceptional customer service while managing requests through our CAFM system, ensuring smooth operations and communication with various stakeholders.

Qualifications

• Good basic knowledge of computers and software.
• Experience providing professional customer service.

Responsibilities

• Administer CAFM system and manage job cards effectively.
• Provide support to subcontractors and suppliers.
• Communicate with technical staff and users for accurate information.

Skills

Customer Service

Communication

Computer skills

Job description

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Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.

We are looking for a Helpdesk Administrator to join our Building Services team on-site at Royal Papworth Hospital.

The role will be to deliver outstanding customer service as part of the Royal Papworth Helpdesk for Hard and Soft Facilities Management, including handling large call and email volumes from Helpdesk Users, and logging requests on our Computer Aided Facilities Management (CAFM) System with a high level of accuracy.

Responsibilities include:

• Providing administration of the CAFM system to meet contractual obligations, including managing job cards and producing reports to assist the On-Site Operations Team.
• Assisting Subcontractors and Suppliers on-site and remotely, including electronic correspondence.
• Proactively liaising with Technical Staff, Supervisors, Managers, and Building Users to ensure accurate, relevant, and timely communication.
• Assisting in collating and producing reports as required by the Helpdesk and Administration Manager, including the Monthly Performance Report.
• Having a good basic knowledge of computers and software.
• Performing in a busy and demanding Office Environment.
• Providing professional and supportive Customer Service based on previous customer experience.