Sales And Customer Service Specialist

Travel Trade Recruitment Limited; Inverness; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A niche travel company based in Scotland is looking for a Sales and Customer Service Specialist to join their dynamic team. The role involves advising customers on suitable tours, managing relationships throughout their journey, and achieving sales targets. Ideal candidates will have at least 2 years of experience in sales, a passion for customers, and a love for the outdoors. This position offers attractive benefits including 30 days annual leave and hybrid working arrangements.

Benefits

30 days annual leave

Private Health care

Travel Insurance

Training and career development

Industry discounts

Qualifications

• Minimum 2 years of sales experience.
• Passion for providing excellent customer service.
• Outstanding written and verbal communication skills.

Responsibilities

• Advise customers on the most suitable tours.
• Build strong relationships with customers.
• Achieve monthly sales targets.
• Ensure accurate completion of customer information in CRM.

Skills

Sales experience

Customer service

Communication skills

Multi-tasking

IT competence

Job description

Love Niche Travel sales and have a passion for providing excellent service? Passion for the great outdoors? This bespoke Travel company offering a niche outdoors product are looking for a keen Sales and Customer Service Specialist to join their growing team. Offering a competitive salary and some amazing benefits this company offer a unique and fun working experience.

JOB DESCRIPTION

• Developing an in-depth and detailed understanding of all tours in all destinations to advise enquirers which tour is most suitable for them.
• Customer relationship management - building strong relationships with each customer and responding to all queries throughout the customer journey cycle; from first enquiry, through booking, post‑booking, going on tour, post‑tour feedback, and repeat booking.
• Sales generation - leverage all customer points of contact generated through marketing initiatives from both new and repeat customers to achieve monthly sales targets.
• Customer information management - ensure timely and accurate completion of all customer information in our booking and CRM system.
• Working in close collaboration with colleagues in operations and international partners to ensure the smooth running of all tours and delivery of exceptional experiences for all customers.
• Assisting guides in welcoming riders to our HQ at the start of Scottish tours.
• Working closely with the marketing team to ensure marketing and sales strategies are aligned.

EXPERIENCE REQUIRED

We are looking for an experienced sales professional (minimum of 2 years) with a passion for providing excellent customer service. You must be a team player and proficient and multi‑tasking. A passion for the outdoors will really help in this role as you would be relatable to the clients looking to book with you. You will need outstanding communication skills both written and verbal and be IT competent.

THE PACKAGE

• 30 days annual leave (including bank holidays)
• Private Health care and Travel Insurance
• Familiarisation trips (subject to availability and performance)
• Training and career development opportunities
• Industry discounts
• Hybrid Working in a fantastic semi‑rural office (office based 3 times per week)

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Harrison Blewitt. I can be contacted on (phone number removed) or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately, unsuccessful candidates will not be contacted due to high volume of applications.