Sales and Customer Service Co-Ordinator

Stafffinders; Scotland; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Permanent position

Collaborative environment

Skills development across Sales, CS &

Job summary

Stafffinders in Inverclyde is seeking a Sales and Customer Service Co-Ordinator to own customer relationships and keep sales operations running smoothly. You will handle enquiries, process orders, coordinate deliveries and support the wider team.

This permanent role offers a collaborative environment and a chance to develop skills across sales, customer service and administration. If you thrive in a busy setting and take pride in delivering excellent service, this could be the perfect next step

Qualifications

• Previous experience in sales support, customer service or administration is required.
• Excellent communication skills and genuine commitment to helping customers.
• Organised, detail-oriented and able to manage competing priorities in a busy environment.

Responsibilities

• Process sales orders, issue confirmations, monitor orders to delivery and maintain CRM records.
• Provide information on products, pricing, stock and lead times; resolve queries and assist with returns/credit notes.
• Coordinate deliveries with sales, warehouse, logistics and accounts; prepare reports and support daily administration.
• Follow up on enquiries and support general administrative tasks.

Skills

Communication

Organization

Problem-solving

Prioritisation

Tools

CRM systems

Excel

Word

Outlook

Job description

Love helping customers, keeping things organised and making sure nothing falls through the cracks?

We're recruiting a Sales and Customer Service Co-Ordinator for our client's growing business in Inverclyde.

This is an opportunity to take ownership of customer relationships, keep sales operations running smoothly and become a valued part of a supportive, close-knit team. If you thrive in a busy environment, enjoy solving problems and take pride in delivering excellent service, this could be the perfect next step in your career.

What you will get in your new role

• Salary of 26,000 to 28,000 per annum
• Permanent position within an established, entrepreneurial business
• Supportive, collaborative working environment
• Company culture built on teamwork, respect and appreciation
• Opportunity to develop your skills across sales, customer service and administration

Responsibilities in your new role as Sales and Customer Service Co-Ordinator

You'll play a central role in keeping the sales process running smoothly, acting as a key point of contact for customers and supporting the wider team. From handling enquiries and processing orders to coordinating deliveries, you'll help ensure customers receive a consistently excellent service. Your responsibilities will include:

• Processing sales orders, issuing confirmations, monitoring orders through to delivery and maintaining accurate CRM records.
• Providing information on products, pricing, stock and lead times, resolve customer queries and assist with returns and credit notes.
• Working closely with sales, warehouse, logistics and accounts colleagues, you'll coordinate deliveries, prepare reports,
• Following up on enquiries and support daily administration.

Your personality, experience and qualifications

You’ll bring previous experience in sales support, customer service, administration or a similar role, alongside excellent communication skills and a genuine commitment to helping customers. You’ll be organised, detail-oriented and confident managing competing priorities in a busy environment.

You’ll also be comfortable using Microsoft Office, including Excel, Word and Outlook, with experience of CRM systems. A positive, resilient approach, strong problem-solving skills. Experience within inventory management, supply chains or invoicing would be advantageous but isn’t essential.

Whether you’re an experienced Sales Administrator, Customer Service Coordinator or Sales Support Administrator looking for your next challenge, this could be a great opportunity to build your career.