Sales and Customer Service Co-Ordinator

Stafffinders; Greenock; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Permanent position

Supportive environment

Team culture

Skill development across Sales, CS and

Job summary

Stafffinders is recruiting a Sales and Customer Service Co-Ordinator for our Inverclyde client, offering a permanent role with a competitive salary and the chance to own customer relationships. You will support the sales process, process orders, answer enquiries and help coordinate deliveries to ensure excellent service.

The ideal candidate has experience in sales support or customer service, strong communication and organisational skills, and proficiency in Microsoft Office and CRM systems.

Qualifications

• Experience in sales support, customer service or administration.
• Strong communication skills and attention to detail.
• Organised, able to manage competing priorities in a busy environment.

Responsibilities

• Process sales orders, issue confirmations, monitor orders through to delivery and maintain CRM records.
• Provide information on products, pricing, stock and lead times; resolve queries and assist with returns/credit notes.
• Coordinate deliveries with sales, warehouse, logistics and accounts; prepare reports and follow up on enquiries.
• Support daily administration and follow-ups to ensure timely service.

Skills

Communication skills

Organisational skills

Customer service orientation

Problem-solving

Tools

CRM systems

Microsoft Office (Excel, Word, Outlook)

Job description

Love helping customers, keeping things organised and making sure nothing falls through the cracks?

We're recruiting a Sales and Customer Service Co-Ordinator for our client's growing business in Inverclyde.

This is an opportunity to take ownership of customer relationships, keep sales operations running smoothly and become a valued part of a supportive, close-knit team. If you thrive in a busy environment, enjoy solving problems and take pride in delivering excellent service, this could be the perfect next step in your career.

What you will get in your new role

• Salary of £26,000 to £28,000 per annum
• Permanent position within an established, entrepreneurial business
• Supportive, collaborative working environment
• Company culture built on teamwork, respect and appreciation
• Opportunity to develop your skills across sales, customer service and administration

Responsibilities in your new role as Sales and Customer Service Co-Ordinator

You'll play a central role in keeping the sales process running smoothly, acting as a key point of contact for customers and supporting the wider team. From handling enquiries and processing orders to coordinating deliveries, you'll help ensure customers receive a consistently excellent service. Your responsibilities will include:

• Processing sales orders, issuing confirmations, monitoring orders through to delivery and maintaining accurate CRM records.
• Providing information on products, pricing, stock and lead times, resolve customer queries and assist with returns and credit notes.
• Working closely with sales, warehouse, logistics and accounts colleagues, you'll coordinate deliveries, prepare reports,
• Following up on enquiries and support daily administration.

Your personality, experience and qualifications

You'll bring previous experience in sales support, customer service, administration or a similar role, alongside excellent communication skills and a genuine commitment to helping customers. You'll be organised, detail-oriented and confident managing competing priorities in a busy environment.

You'll also be comfortable using Microsoft Office, including Excel, Word and Outlook, with experience of CRM systems. A positive, resilient approach, strong problem-solving skills. Experience within inventory management, supply chains or invoicing would be advantageous but isn't essential.

Whether you're an experienced Sales Administrator, Customer Service Coordinator or Sales Support Administrator looking for your next challenge, this could be a great opportunity to build your career.