Sales and Customer Service Co-Ordinator

Family Business United; Greenock; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Family Business United is seeking a Sales and Customer Service Co-Ordinator for our Inverclyde client. You will own customer relationships, keep sales operations running smoothly and be an integral part of a close-knit team.

The role offers a salary of £26,000 to £28,000 per annum in a permanent, supportive environment with opportunities to develop skills across sales, customer service and administration.

Qualifications

• Experience in sales support, customer service or administration.
• Excellent communication skills and attention to detail.
• Organised, able to manage competing priorities in a busy environment.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Process sales orders and issue confirmations.
• Coordinate deliveries and maintain CRM records.
• Provide information on products, pricing, stock and lead times; handle queries and returns.
• Collaborate with sales, warehouse, logistics and accounts teams.

Skills

Sales support

Customer service

Administration

Communication

Organization

Education

Bachelor's degree (optional)

Tools

Excel

Word

Outlook

CRM systems

Job description

Love helping customers, keeping things organised and making sure nothing falls through the cracks?

We're recruiting a Sales and Customer Service Co-Ordinator for our client's growing business in Inverclyde.

This is an opportunity to take ownership of customer relationships, keep sales operations running smoothly and become a valued part of a supportive, close-knit team. If you thrive in a busy environment, enjoy solving problems and take pride in delivering excellent service, this could be the perfect next step in your career.

What you will get in your new role

Salary of £26,000 to £28,000 per annum

Permanent position within an established, entrepreneurial business

Supportive, collaborative working environment

Company culture built on teamwork, respect and appreciation

Opportunity to develop your skills across sales, customer service and administration

Responsibilities in your new role as Sales and Customer Service Co-Ordinator

You'll play a central role in keeping the sales process running smoothly, acting as a key point of contact for customers and supporting the wider team. From handling enquiries and processing orders to coordinating deliveries, you'll help ensure customers receive a consistently excellent service. Your responsibilities will include:

Processing sales orders, issuing confirmations, monitoring orders through to delivery and maintaining accurate CRM records.

Providing information on products, pricing, stock and lead times, resolve customer queries and assist with returns and credit notes.

Working closely with sales, warehouse, logistics and accounts colleagues, you'll coordinate deliveries, prepare reports,

Following up on enquiries and support daily administration.

Your personality, experience and qualifications

You'll bring previous experience in sales support, customer service, administration or a similar role, alongside excellent communication skills and a genuine commitment to helping customers. You'll be organised, detail-oriented and confident managing competing priorities in a busy environment.

You'll also be comfortable using Microsoft Office, including Excel, Word and Outlook, with experience of CRM systems. A positive, resilient approach, strong problem-solving skills. Experience within inventory management, supply chains or invoicing would be advantageous but isn't essential.

Whether you're an experienced Sales Administrator, Customer Service Coordinator or Sales Support Administrator looking for your next challenge, this could be a great opportunity to build your career.