Sales And Customer Service Assistant

Confidential; Birmingham; On-site; GBP 25,000 - 34,000; Full time

Job summary

Confidential in Birmingham is seeking Sales and Customer Service assistants for temporary to permanent positions. You will handle customer calls, manage orders, and liaise with warehouse staff to ensure stock accuracy, while performing data entry and email correspondence.

Hours are 08:00–17:00, Monday to Friday, with alternating Saturday shifts when permanent. Starting salary is £12.71 per hour (£29,740.40 per year), with overtime available once permanent.

Qualifications

• Experience in customer service or call handling.
• Strong data entry and admin support skills.
• Clear communication and be able to handle inquiries.
• Ability to work with warehouses and logistics teams.

Responsibilities

• Speak to customers both inbound and outbound to provide a positive service experience.
• Handle approximately 50 inbound calls per day.
• Coordinate with warehouse staff to ensure stock accuracy.
• Check deliveries and follow up on order requirements and shortages.
• Perform general admin and data entry, including replying to customer emails.

Skills

Customer service

Data entry

Admin support

Telephone communication

Job description

Red Recruitment Group urgently require a number of experienced Sales and Customer Service assistants for temporary to permanent opportunities in Tyseley, Birmingham.

Your main duties will be to speak to customers both inbound and outbound to offer a positive customer service experience at all times.

Dealing with mainly inbound calls at approximately 50 per working day.

Working closely with the warehouse staff ensuring stock is accurate and duties are carried out.

Checking on any deliveries and following up on customer order requirements, resolution of any shortages or issues in a calm and professional manner.

Any other general admin and data entry / sending and responding to customer emails as required by the client.

The hours of work are:

08:00am to 5:00pm Monday to Friday

Plus every other Saturday 08:00am to 1:00pm when permanent.

£12.71 per hour / £29'740.40 per year basic starting salary, with overtime available when permanent at time and a quarter when required.

Weekly paid for the initial 2 weeks temporary to permanent period, Monthly paid when permanent with the client.

Interviews are planned for week commencing 21st September 2026 and starts are available immediately there after.