Sales Agent

AllClear - Voted UK's No.1 for Customer Care; Romford; On-site; GBP 26,000 - 45,000; Full time

Benefits offered by this job

Annual leave+holidays

Training & development

Uncapped commission

Competitive salary

Pension scheme

Staff discounts

Health & wellbeing

Job summary

AllClear Travel Insurance is recruiting motivated Sales Agents to join our Romford Contact Centre, handling inbound inquiries and helping customers purchase travel insurance including those with pre-existing medical conditions, with strong support from a high-performing team.

You will be part of an award-winning travel insurance specialist, with clear career progression, training and development, and a competitive package including a base salary, training bonus, and uncapped commissions.

Qualifications

• Must have a sales-focused mindset and be target-driven.
• Experience in busy contact centre environments is desirable.
• Strong verbal and written communication skills.
• Ability to discuss sensitive information professionally and empathetically.
• Comfort navigating multiple systems while handling calls.
• Proactive, solutions-oriented approach to customer support.
• Collaborative team player with a motivation to improve.
• Self-driven with a track record of delivering strong performance.

Responsibilities

• Handle inbound sales enquiries from customers purchasing travel insurance.
• Ask questions to understand travel plans and medical history.
• Explain policy features, cover levels, exclusions and pricing.
• Support renewals and policy updates for returning customers.
• Work toward sales targets and performance metrics (GWP, quality, AHT).
• Develop product, systems, and underwriting knowledge.
• Participate in coaching sessions, call reviews and training.
• Collaborate with team leaders to support team success.
• Ensure activities comply with FCA regulations and company policies.

Skills

Sales mindset

Contact centre

Great communicator

Empathetic approach

Tech confident

Problem solver

Team player

Self-motivated

Job description

Sales Agent

Department: Inbound Sales

Employment Type: Full Time

Location: Romford

Compensation: £25,500 - £45,000 / year

Start Your Sales Career with an Award-Winning Travel Insurance Specialist

Are you a confident communicator who enjoys speaking with people and achieving results? Do you want to build a rewarding career in a fast-growing insurance business where your success is recognised and rewarded?

At AllClear Travel Insurance, we are looking for motivated Sales Agents to join our Contact Centre team. In this role, you will support customers in purchasing travel insurance that allows them to travel with confidence including customers with pre-existing medical conditions who may struggle to find cover elsewhere.

You'll join a supportive, high-performing team where training, development and career progression are a priority. If you're driven by targets, enjoy helping people and want to be part of a growing and ambitious company, we'd love to hear from you.

Why Join Us?

• Competitive Starting Salary: £25,500, plus a guaranteed £250 monthly training bonus for the first 6 months.
• Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually
• Elite Bonus: Quarterly uncapped bonus opportunities.
• 32 days' annual leave (including bank holidays) plus 1 day off for your birthday
• Company pension scheme
• Holiday buy scheme
• Staff discounts on travel insurance
• Discounted gym memberships
• Support with health and wellbeing
• Ongoing training on our products
• Real career progression opportunities - we love to promote from within.
• A supportive, friendly team where your ideas and input are valued.

Operational Hours:

• Monday to Friday: 8:30 AM - 8:00 PM
• Saturday: 9:00 AM - 5:30 PM
• Sunday: 10:00 AM - 5:00 PM

What you'll be doing

• Handling inbound sales enquiries from customers looking to purchase travel insurance.
• Asking the right questions to understand customers' travel plans and medical history.
• Clearly explaining policy features, cover levels, exclusions and pricing.
• Supporting returning customers with renewals and policy updates.
• Working towards sales and performance targets, including conversion, quality standards, AHT and Gross Written Premium (GWP).
• Developing strong knowledge of our products, systems and underwriting requirements.
• Participating in coaching sessions, call reviews and training to continually improve your performance.
• Working closely with colleagues and team leaders to support team success and best practice.
• Ensuring all activity is carried out in line with FCA regulations, Consumer Duty and company policies.

What We're Looking For

• Sales Mindset – Motivated by targets and driven to achieve strong results.
• Contact Centre Experience – Experience in a busy customer-focused or contact centre environment is desirable.
• Great Communicator – Able to build rapport quickly and explain information clearly.
• Empathetic Approach – Comfortable discussing sensitive medical information with professionalism and care.
• Tech Confident – Comfortable navigating multiple systems while managing calls efficiently.
• Problem Solver – Proactive and solutions-focused when supporting customers.
• Team Player – Enjoys working collaboratively and contributing to team success.
• Self-Motivated – Takes pride in delivering strong performance and improving continuously.