Sales Agent

The Acorn Group; Liverpool; On-site; GBP 26,938 - 28,609; Full time

Benefits offered by this job

35 days holiday, including bank holidays

24/7 mental health support

Flexible benefits and early salary access

Hybrid working options

Job summary

The Acorn Group in Liverpool is seeking an Insurance Sales Agent to join their vibrant and customer-focused team. This role involves quoting and closing business enquiries while providing exceptional customer service.

Applicants should possess insurance industry experience and excellent communication skills. The position offers a salary of £26,938 – £28,609 plus a performance-related bonus of up to £2,000 annually, with hybrid working options available.

Qualifications

• A positive 'can do' attitude.
• High level of accuracy and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Quoting and closing new or renewal business enquiries.
• Building and maintaining long-standing client relationships.
• Working towards individual and team targets.

Skills

Excellent verbal and written communication skills

Excellent customer service skills

Attention to detail

Ability to multi-task

Insurance or Financial Services Industry Experience

Job description

Salary

£26,938 – £28,609 plus up to £2,000 performance‑related bonus per annum, once established within your role.

Working hours

37.5 hours a week between 9:00 am and 5:30 pm Monday to Friday, including one Saturday every three weeks from 9:00 am to 5:30 pm.

Overview

The Insurance Sales Agent role is a fast‑paced, customer‑focused sales position, working in a friendly, target‑driven inbound sales environment where teamwork and positivity are part of the company culture.

Responsibilities

• Quoting and closing new or renewal business enquiries
• Building and maintaining long‑standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting the brand in a positive manner

Qualifications

• A positive “can do” attitude
• Excellent verbal and written communication skills
• High level of accuracy and attention to detail
• Ability to work in a fast‑paced environment
• Ability to multi‑task and manage time effectively
• Ability to demonstrate patience and empathy
• Excellent customer service skills, incorporating a confident and polite telephone manner
• Previous Insurance or Financial Services Industry Experience

Benefits

• 35 days holiday, including bank holidays, with additional buy/sell options
• 24/7 mental health support and free counselling available
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work‑life balance and individual needs

Visa requirements

Because training is comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. We are not currently offering visa sponsorship.

Support

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process or once you’re part of the team—such as flexible hours or adapted equipment—please let us know and we’ll work with you to help you do your best work.