Sales Agent

AllClear - Voted UK's No.1 for Customer Care; Cardiff; On-site; GBP 26,000 - 45,000; Full time

Benefits offered by this job

Training bonus

Uncapped commission

Annual leave 32 days

Pension plan

Holiday buy scheme

Staff discounts

Gym membership

Health & wellbeing

Career progression

Team environment

Job summary

AllClear Travel Insurance in Cardiff is seeking a proactive Sales Agent to join our inbound sales team. You’ll help customers purchase travel insurance, explain policy features and assist with renewals while hitting sales targets in a friendly, performance-driven environment.

We offer a competitive starting salary, a guaranteed training bonus for six months, uncapped monthly commission, generous annual leave, pension, and active career progression within a supportive team.

Qualifications

• Experience in sales or contact centre roles is desirable.
• Strong communication skills and empathy when dealing with customers.
• Comfortable navigating multiple systems during calls.

Responsibilities

• Handle inbound sales enquiries from customers buying travel insurance.
• Ask questions to understand travel plans and medical history.
• Explain policy features, cover levels, exclusions and pricing clearly.
• Support renewals and policy updates for returning customers.
• Work toward sales targets, monitor quality, AHT and GWP.
• Develop knowledge of products, systems and underwriting.
• Join coaching sessions and training to improve performance.
• Collaborate with teammates and leaders to drive success.
• Ensure all activity complies with FCA regulations and policies.

Skills

Sales Mindset

Contact Centre Experience

Great Communicator

Empathetic Approach

Tech Confident

Problem Solver

Team Player

Self-Motivated

Job description

Sales Agent

Department: Inbound Sales

Employment Type: Full Time

Location: Cardiff

Compensation: £25,500 - £45,000 / year

Description

Start Your Sales Career with an Award-Winning Travel Insurance Specialist

Are you a confident communicator who enjoys speaking with people and achieving results? Do you want to build a rewarding career in a fast-growing insurance business where your success is recognised and rewarded?
At AllClear Travel Insurance, we are looking for motivated Sales Agents to join our Contact Centre team. In this role, you will support customers in purchasing travel insurance that allows them to travel with confidence including customers with pre-existing medical conditions who may struggle to find cover elsewhere.

You’ll join a supportive, high-performing team where training, development and career progression are a priority. If you’re driven by targets, enjoy helping people and want to be part of a growing and ambitious company, we’d love to hear from you.

Why Join Us?

• Competitive Starting Salary: £25,500, plus a guaranteed £250 monthly training bonus for the first 6 months.
• Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually
• Elite Bonus: Quarterly uncapped bonus opportunities.
• 32 days’ annual leave (including bank holidays) plus 1 day off for your birthday
• Company pension scheme
• Holiday buy scheme
• Staff discounts on travel insurance
• Discounted gym memberships
• Support with health and wellbeing
• Ongoing training on our products
• Real career progression opportunities — we love to promote from within.
• A supportive, friendly team where your ideas and input are valued.

Operational Hours:

• Monday to Friday: 8:30 AM – 8:00 PM
• Saturday: 9:00 AM – 5:30 PM
• Sunday: 10:0 AM – 5:00 PM

What you'll be doing

• Handling inbound sales enquiries from customers looking to purchase travel insurance.
• Asking the right questions to understand customers’ travel plans and medical history.
• Clearly explaining policy features, cover levels, exclusions and pricing.
• Supporting returning customers with renewals and policy updates.
• Working towards sales and performance targets, including conversion, quality standards, AHT and Gross Written Premium (GWP).
• Developing strong knowledge of our products, systems and underwriting requirements.
• Participating in coaching sessions, call reviews and training to continually improve your performance.
• Working closely with colleagues and team leaders to support team success and best practice.
• Ensuring all activity is carried out in line with FCA regulations, Consumer Duty and company policies.

What We’re Looking For

• Sales Mindset – Motivated by targets and driven to achieve strong results.
• Contact Centre Experience – Experience in a busy customer-focused or contact centre environment is desirable.
• Great Communicator – Able to build rapport quickly and explain information clearly.
• Empathetic Approach – Comfortable discussing sensitive medical information with professionalism and care.
• Tech Confident – Comfortable navigating multiple systems while managing calls efficiently.
• Problem Solver – Proactive and solutions-focused when supporting customers.
• Team Player – Enjoys working collaboratively and contributing to team success.
• Self-Motivated – Takes pride in delivering strong performance and improving continuously.