Sales Agent

AllClear - Voted UK's No.1 for Customer Care; Southend-on-Sea; On-site; GBP 26,000 - 45,000; Full time

Benefits offered by this job

Competitive starting salary

£210 monthly training bonus (first 6 m

Uncapped commission

Quarterly uncapped bonuses

32 days leave + birthday

Company pension

Holiday buy scheme

Staff discounts on travel insurance

Discounted gym memberships

Health and wellbeing support

Ongoing product training

Career progression opportunities

Supportive team environment

Job summary

AllClear Travel Insurance in Southend is seeking motivated Sales Agents for our Contact Centre to help customers purchase travel insurance, including cover for pre-existing medical conditions.

Join a high-performing team with training, career progression, and rewards; enjoy uncapped commissions and a guaranteed training bonus for the first 6 months while operating within FCA regulations.

Qualifications

• Sales mindset and ability to hit targets.
• Experience in busy customer-facing or contact centre environments desirable.
• Strong communication and relationship-building skills.
• Empathy and professionalism when handling sensitive information.
• Comfort with using multiple systems while on calls.
• Proactive, solution-focused approach to customer issues.
• Team-oriented with collaborative mindset.
• Self-motivated and focused on delivering performance.

Responsibilities

• Handle inbound sales inquiries for travel insurance.
• Ask questions to understand travel plans and medical history.
• Explain policy features, cover levels, exclusions and pricing.
• Assist returning customers with renewals and policy updates.
• Work toward sales targets and performance metrics (GWP, QA, AHT).
• Develop product knowledge, systems, and underwriting basics.
• Participate in coaching and training to improve performance.
• Collaborate with team leaders to drive team success and best practices.

Skills

Sales Mindset

Contact Centre Experience

Great Communicator

Empathetic Approach

Tech Confident

Problem Solver

Team Player

Self-Motivated

Job description

Sales Agent

Department: Inbound Sales

Employment Type: Full Time

Location: Southend

Compensation: £25,500 - £45,000 / year

Description

Start Your Sales Career with an Award-Winning Travel Insurance Specialist

Are you a confident communicator who enjoys speaking with people and achieving results? Do you want to build a rewarding career in a fast-growing insurance business where your success is recognised and rewarded?

At AllClear Travel Insurance, we are looking for motivated Sales Agents to join our Contact Centre team. In this role, you will support customers in purchasing travel insurance that allows them to travel with confidence including customers with pre-existing medical conditions who may struggle to find cover elsewhere.

You’ll join a supportive, high-performing team where training, development and career progression are a priority. If you’re driven by targets, enjoy helping people and want to be part of a growing and ambitious company, we’d love to hear from you.

Why Join Us?

• Competitive Starting Salary: £25,500, plus a guaranteed £210 monthly training bonus for the first 6 months.


• Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually


• Elite Bonus: Quarterly uncapped bonus opportunities.


• 32 days’ annual leave (including bank holidays) plus 1 day off for your birthday


• Company pension scheme


• Holiday buy scheme


• Staff discounts on travel insurance


• Discounted gym memberships


• Support with health and wellbeing


• Ongoing training on our products


• Real career progression opportunities — we love to promote from within.


• A supportive, friendly team where your ideas and input are valued.

Operational Hours:

• Monday to Friday: 8:30 AM – 8:00 PM


• Saturday: 9:00 AM – 5:30 PM


• Sunday: 10:00 AM – 5:00 PM

What you'll be doing

• Handling inbound sales enquiries from customers looking to purchase travel insurance.


• Asking the right questions to understand customers’ travel plans and medical history.


• Clearly explaining policy features, cover levels, exclusions and pricing.


• Supporting returning customers with renewals and policy updates.


• Working towards sales and performance targets, including conversion, quality standards, AHT and Gross Written Premium (GWP).


• Developing strong knowledge of our products, systems and underwriting requirements.


• Participating in coaching sessions, call reviews and training to continually improve your performance.


• Working closely with colleagues and team leaders to support team success and best practice.


• Ensuring all activity is carried out in line with FCA regulations, Consumer Duty and company policies.

What We’re Looking For

• Sales Mindset – Motivated by targets and driven to achieve strong results.


• Contact Centre Experience – Experience in a busy customer-focused or contact centre environment is desirable.


• Great Communicator – Able to build rapport quickly and explain information clearly.


• Empathetic Approach – Comfortable discussing sensitive medical information with professionalism and care.


• Tech Confident – Comfortable navigating multiple systems while managing calls efficiently.


• Problem Solver – Proactive and solutions-focused when supporting customers.


• Team Player – Enjoys working collaboratively and contributing to team success.


• Self-Motivated – Takes pride in delivering strong performance and improving continuously.