Sales Advisor

Thorn Baker Group; Sutton Coldfield; On-site; GBP 50,000 - 60,000; Full time

Job summary

Thorn Baker Group is seeking a proactive Sales Advisor for a new build homes project in Sutton Coldfield. The role involves guiding buyers from initial enquiry to completion, delivering expert advice and maintaining exceptional customer experiences.

The position requires excellent communication, negotiation skills, and a customer-centric approach, with full driving licence. Typical hours are 10am-5pm, with occasional travel to other sites and weekend events.

Qualifications

• Proven experience in sales, ideally within new build housing or a similar property sales environment.
• Strong understanding of the sales lifecycle and customer negotiation techniques.
• Familiarity with the residential property market in the West Midlands is advantageous.
• Basic knowledge of relevant legal and financial aspects related to property sales.
• Full, valid driving licence.

Responsibilities

• Engage with potential customers, delivering knowledgeable and professional advice on new build housing options.
• Manage and progress sales enquiries, including conducting property viewings, handling reservations, and negotiating sales agreements.

Skills

Communication

Negotiation

Customer service

Organisation

CRM

Driving licence

Job description

Sales Advisor

Location

West Midlands, Sutton Coldfield

Job Type

Permanent, Full-Time Thursday - Monday

10am - 5pm

Salary

£50,000 - £60,000 per annum

About the Company

A quality focused housing developer is seeking a Sales Advisor to join a new homes project based in Sutton Coldfield. The company prides itself on delivering exceptional customer experiences and high-standard developments across the West Midlands.

Job Description

The Sales Advisor is responsible for managing all aspects of the sales process for new build homes. This role demands a customer-centric approach to guide prospective buyers through their purchase journey, providing expert advice and support from initial enquiry to completion.

Key Responsibilities

• Engage with potential customers, delivering knowledgeable and professional advice on new build housing options.
• Manage and progress sales enquiries, including conducting property viewings, handling reservations, and negotiating sales agreements.
• Provide exceptional customer service, ensuring a positive experience throughout the sales process.
• Maintain accurate records of customer interactions and sales progress using company systems.
• Work closely with internal teams, including marketing and customer care, to ensure smooth handovers and ongoing customer satisfaction.
• Attend sales meetings and training sessions to stay informed of product updates and market trends.
• Promote the company’s developments and uphold its reputation for quality and service at all times.

Required Qualifications

• Full, valid driving licence.

Education, Experience and Knowledge

• Proven experience in sales, ideally within new build housing or a similar property sales environment.
• Strong understanding of the sales lifecycle and customer negotiation techniques.
• Familiarity with the residential property market in the West Midlands is advantageous.
• Basic knowledge of relevant legal and financial aspects related to property sales.

Skills

• Excellent communication and interpersonal skills, with the ability to build rapport and trust quickly.
• Strong sales and negotiation abilities to achieve and exceed targets.
• Customer service oriented with a patient and professional approach.
• Organisational skills to manage multiple enquiries and follow-ups effectively.
• Competent IT skills, including the use of customer relationship management systems.

Preferred Qualifications

• Previous experience working for a housebuilder or within the property development sector.
• Knowledge of new build housing features, benefits, and the home buying process.

Working Conditions

• Full-time working hours, typically based at the sales centre with occasional travel to other sites as required.
• Work involves standing for extended periods during customer viewings and events.
• Some weekend and evening work may be necessary to meet customer availability and sales targets.