Sales Advisor

TN United Kingdom; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An exciting opportunity awaits at a leading premium chocolate brand for a Sales Advisor! This role involves engaging with guests, showcasing delightful products, and ensuring they have an amazing experience. You'll be part of a passionate team, learning about sustainable practices and product knowledge while contributing to a warm and welcoming environment. With flexible working options and generous staff discounts, this role offers a chance to grow within an innovative company that values its employees. If you love chocolate and enjoy connecting with people, this is the perfect role for you!

Benefits

£12.00 per hour (London stores - £13.00 per hour)

Incentives based on performance

50% unlimited staff discount

70% discount off a stay in our Hotel in St Lucia

Flexible working options

Qualifications

• Passionate about providing excellent customer service and creating memorable experiences.
• Ability to learn about products and engage with customers enthusiastically.

Responsibilities

• Welcoming customers and ensuring excellent service during their visit.
• Managing transactions, refunds, and customer feedback effectively.
• Running tasting sessions and maintaining store appearance.

Skills

Customer Service

Product Knowledge

Communication Skills

Teamwork

Job description

Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers, and suppliers can all benefit from the success we make together.

We’re looking for a passionate, enthusiastic, and guest-focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner, ensuring that an amazing experience is delivered through excellent product and brand knowledge.

What You’ll be doing:

• Welcoming our customers and providing excellent service during their visit.
• Till and queue management, including processing transactions, refunds, and exchanges at the till and responding to customer feedback.
• Learning all about our range of products, including how we sell, how we grow cocoa and manufacture our products, allergens, and our commitments to sustainability and ethics.
• Running tasting sessions and demonstrations of products.
• Working with the team to support deliveries and stock, ensuring the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
• If your store has a café area, preparing hot and cold drinks, ice creams, and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

You don’t need to have retail experience to work here; however, we do ask that during your time with us, you commit to being a true brand ambassador and support the success of the store and your team.

Our gift to you for going the extra mile every day…

• £12.00 per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
• Incentives based on performance.
• 50% unlimited staff discount to treat yourself and your friends and family.
• 70% discount off a stay in our Hotel in St Lucia.
• We recognise that our employees may wish to balance their work and family/home life; therefore, we are open to discussions around flexible working.
• A chance to work in an exciting, innovative, and expanding company.