Sales Advisor - Discover - Glasgow Airport

Lagardère Travel Retail (IRE); Paisley; On-site; GBP 9,000 - 11,000; Full time

Job summary

Lagardère Travel Retail (IRE) is hiring for roles at our Discover store located in Glasgow Airport departure lounge. You will join a dynamic team delivering first-class customer service on the sales floor and at the till, with opportunities in both part-time and full-time shifts.

As a Sales Advisor, you will greet customers, help with product selections, and ensure a seamless shopping experience while maintaining store standards and safety protocols within a fast-paced airport environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced airport environment.
• Reliable with good attendance and timekeeping.
• Team player with flexible shift capability.
• Willingness to handle stock and merchandising tasks.

Responsibilities

• Greet customers and assist with product selection.
• Provide expert advice and up-sell where appropriate.
• Manage till operations and end-of-day reconciliation.
• Ensure stock replenishment and price merchandising.
• Maintain store cleanliness and safety standards.

Skills

Customer service

Communication

Teamwork

Adaptability

Attention to detail

Tools

Point of Sale (POS)

Stock management software

Inventory control

Job description

Do you love the buzz of the airport?

Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you…

This role is for our Discover store situated in the departure lounge of Glasgow Airport; we are currently looking for an energetic, enthusiastic new member to join the team, with a passion for excellence, teamwork and world class customer service.

Contract:

Part-time and full-time roles available.

Hours:

Shifts between 3.30AM-9PM.

Job purpose:

Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.

Key responsibilities:

100% Customer Focus

• Greeting customers with a friendly smile
• Helping customers with product selection
• Offering additional link sales
• Ensuring all customers receive excellent customer service every time
• End to end customer service including till operations

Stock Management

• Ensuring the store is fully replenished
• Goods receiving duties
• Stocktaking and inventory compliance
• Merchandising & pricing

Housekeeping / Health & Safety

• Keeping the store well presented at all times
• Ensure the safe usage of all the cleaning materials
• Ensuring store and stock rooms are kept tidy in line with H&S
• Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

Security

• Ensuring security of stock on shop floor and compliance of till inventory
• Responsible for the shop floor security when on shift
• Awareness of potential security risks out with store and part of the greater airport community

Person Specification:

• Good Communication skills (both verbal & written)
• Adaptability to the changing environment
• Ability to work in a team and individually
• Ability to work well under pressure
• Excellent Interpersonal skills
• Ability to provide professional standard of services
• Reliable in attendance and time keeping
• Self-motivated

Our values:

Everyone in our business lives our values in pursuit of being the challenger of choice for our partners, for our customers, for our suppliers and for each other: Can you feel the HEAT?

HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

ACCOUNTABILITY-Know our role |Taking ownership | Making decisions |Deliver on our commitments to our partners, our customers, our suppliers & to each other

TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.