Sales Advisor

Thorn Baker Construction; Charlton; Hybrid; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Uncapped commission

Job summary

Thorn Baker Construction in the West Midlands region is seeking a Sales Advisor to represent our new homes and guide clients through the purchase process. A driving licence is essential to visit sites and meet clients across the region, delivering a high standard of customer service.

You will engage buyers, conduct site visits, record interactions, and strive to exceed sales targets while coordinating with marketing, legal and care teams to ensure a seamless experience.

Qualifications

• Proven experience in new homes sales or a similar sales environment.
• Valid full driving licence with ability to travel to sites around the region.
• Strong communication and interpersonal skills with customers.

Responsibilities

• Engage with prospective buyers in a professional manner and provide detailed information.
• Conduct site visits and home viewings to showcase properties and answer questions.
• Guide customers from initial enquiry to reservation and completion.
• Maintain accurate records of customer interactions and sales activity.
• Achieve and exceed individual sales targets and contribute to team goals.
• Collaborate with marketing, legal and customer care teams to ensure service delivery.
• Keep up-to-date with market trends and product knowledge for sales techniques.
• Represent the company at promotional events and exhibitions as required.

Skills

New Homes Sales

Customer Service

Driving Licence

Communication Skills

CRM

Tools

CRM

MS Office

Job description

We are recruiting on behalf of a quality and culture-driven housing developer with an excellent reputation within the industry. This business consistently receives fantastic feedback from its employees, demonstrating very low staff turnover, a strong company culture, and a genuine focus on developing their people. The organisation is experiencing continued growth, making this an exciting time to join, offering excellent long-term career progression opportunities.

Job Summary

The Sales Advisor plays a key role in representing the company and its new homes to prospective customers. The role involves providing a high standard of customer service, guiding clients through the purchasing process, and achieving sales targets. The ideal candidate is motivated, knowledgeable about new homes sales, and holds a valid driving licence to visit sites and meet clients across the region.

Key Responsibilities

• Engage with prospective buyers in a professional and approachable manner, providing detailed information about new homes and developments.
• Conduct site visits and home viewings to showcase properties and answer customer queries effectively.
• Assist customers throughout the sales process, from initial enquiry to reservation and completion, ensuring a seamless experience.
• Maintain accurate and up-to-date records of customer interactions and sales activity using company systems.
• Achieve and exceed individual sales targets and contribute to the overall team objectives.
• Collaborate with internal teams such as marketing, legal, and customer care to ensure excellent service delivery.
• Keep abreast of market trends, competitor activity, and product knowledge to support effective sales techniques.
• Represent the company at promotional events and exhibitions as required.

Required Qualifications and Experience

• Proven experience in new homes sales or a similar sales environment within the property sector.
• Valid full driving licence with the ability to travel to various sites within the region.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Demonstrated ability to meet or exceed sales targets consistently.
• Competent IT skills including use of customer relationship management systems and Microsoft Office applications.

Preferred Qualifications

• Experience working within a housing developer or residential property sales environment.
• Knowledge of relevant legislation and regulations affecting property sales.
• Additional sales or customer service training qualifications.

Knowledge and Skills

• Excellent negotiation and persuasion skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Customer-focused approach with a commitment to delivering outstanding service.
• Resilient and adaptable to changing priorities and market conditions.

Working Conditions

• Work primarily takes place at sales centres and customer sites across West Midlands and Worcestershire.
• Regular travel between sites is required; own transport and valid driving licence essential.
• Core working hours are full-time, with occasional evening and weekend work to meet customer availability.
• The role involves standing for extended periods during property viewings and promotional events.
• Competitive salary package with an uncapped commission scheme.
• Opportunities for career development and progression within a growing business.
• Supportive company culture with a strong emphasis on employee wellbeing and training.