Sales Advisor

BT Group; Blackheath; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

OTE bonus 30%

Hybrid work

Pension scheme

Private GP access

Job summary

BT Group is seeking an ambitious Sales Advisor to join our SME Customer Success teams in the UK. The role involves converting inbound and outbound leads, upselling mobile, connectivity and digital services, and managing a portfolio of SME customers.

Office-based for the first 6 months with a view to hybrid working (3 days in the office, 2 days at home). Salary £30,973.00 plus 30% OTE, with a comprehensive range of benefits and progression opportunities.

Qualifications

• Experience in a sales environment.
• Strong communication skills with the ability to sell, influence and build trust.
• Confidence using CRM systems and digital tools.
• A positive, coachable mindset with a willingness to learn.

Responsibilities

• Convert inbound and outbound SME leads, upsell and cross-sell across mobile, connectivity, and digital services.
• Manage a portfolio of SME customers, build relationships with business owners and decision-makers, and maintain accurate CRM records.
• Achieve sales, revenue, and activity KPIs while developing a healthy pipeline and progressing opportunities.

Job description

Job Title: Sales Advisor

Date Posted: 2026-09-24

Location: Rowley Regis, West Midlands, GB, B65 9

Application Deadline: 2026-10-22 at 18:01:02.117

Working Hours: 08:30 - 17:00, Monday - Friday

Salary: £30,973.00 + 30% OTE

Job Type: Office based for the first 6 months with a view to moving to hybrid working (3 office days, 2 home days).

We're looking for ambitious, target-driven sales professionals to join our SME Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression.

What you'll be doing

You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity, and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice.

You'll work in a target-driven environment to achieve sales, revenue, and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer Success teams and will discuss both throughout the assessment process:

Acquisition

This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound cold calling activity and pipeline generation.

Customer Success

This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-50 employees).

What you'll need to succeed

• Experience in a sales environment


• Strong communication skills with the ability to sell, influence and build trust


• Confidence using CRM systems and digital tools


• A positive, coachable mindset with a willingness to learn

Desirable:

• Proven track record of hitting or exceeding sales targets


• Experience in telesales or outbound sales environments

What's in it for you?

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 30% OTE Bonus


• Monday-Friday shift pattern


• Access to an online private GP 24/7 for you and your immediate family


• Market-leading paid carers leave with up to 2 weeks off


• Equalised maternity, paternity, and adoption leave: 18 weeks' full pay and 8 weeks' half pay


• Discounted EE and BT products, including mobile and broadband


• Market-leading pension scheme: 5% from you and 10% from us


• Holiday purchase scheme


• You can select additional benefits, including healthcare, dental, gym memberships, and more when you're ready.