Sales Advisor

BT Group; Bilston; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

OTE bonus 30%

Mon-Fri shift pattern

Private GP 24/7

Carers leave

Maternity/paternity/adoption leave

Employee product discounts

Pension scheme

Holiday purchase scheme

Job summary

BT Group in Bilston, West Midlands, is seeking a Sales Advisor to join the SME Customer Success teams. You will convert leads, upsell mobile, connectivity and digital services, and manage a portfolio of SME customers while using CRM systems.

The role starts 24 September 2026, with 6 months office-based before transitioning to hybrid (3 days in office, 2 at home). Salary £30,973 with 30% OTE, hours 08:30–17:00, Mon-Fri.

Qualifications

• Experience in a sales environment.
• Strong communication skills with the ability to sell, influence and build trust.
• Confidence using CRM systems and digital tools.
• A positive, coachable mindset with a willingness to learn.

Responsibilities

• Win and grow business by converting inbound and outbound leads.
• Upsell and cross-sell across mobile, connectivity and digital services.
• Manage a portfolio of SME customers and build relationships with business owners and decision-makers.
• Maintain accurate CRM data and progress opportunities to deliver growth.

Skills

Sales experience

Communication skills

CRM systems

Coachable mindset

Tools

CRM software

Digital tools

Job description

Sales Advisor

Location: Bilston, West Midlands, GB, WV14 0

Start Date: 2026-09-24

Application Deadline: 2026-10-22T18:01:02.12

Hours: 08:30 - 17:00, Monday - Friday

Salary: £30,973.00 + 30% OTE

Working Arrangement: Office-based for the first 6 months with a view to moving to hybrid working (3 office, 2 home) depending on capability

We're looking for ambitious, target-driven sales professionals to join our SME Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression.

What you'll be doing

You’ll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You’ll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You’ll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth.

There are roles within both our Acquisition and Customer Success teams and will discuss both throughout the assessment process:

Acquisition

This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound cold calling activity and pipeline generation.

Customer Success

This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-50 employees).

What you’ll need to succeed

• Experience in a sales environment
• Strong communication skills with the ability to sell, influence and build trust
• Confidence using CRM systems and digital tools
• A positive, coachable mindset with a willingness to learn

Desirable

• Proven track record of hitting or exceeding sales targets
• Experience in telesales or outbound sales environments

What's in it for you?

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 30% OTE Bonus
• Monday-Friday shift pattern
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity and adoption leave: 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market-leading pension scheme: 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.