Sales Advisor

BT Group; Cradley Heath; Hybrid; GBP 31,000 - 52,000; Full time

Benefits offered by this job

OTE bonus

Mon-Fri shifts

Private GP access

Carers leave

Parental leave

Product discounts

Pension scheme

Holiday purchase

Flexible benefits

Job summary

BT Group is recruiting a target-driven Sales Advisor to join our SME Customer Success teams, helping small businesses across the UK grow with BT and EE. You will thrive in a fast-paced contact centre, enjoy hitting targets, and develop a long-term sales career with real earning potential.

It’s office-based for the first 6 months, then moving to hybrid working (3 days in the office, 2 from home) as you demonstrate capability.

Qualifications

• Experience in a sales environment.
• Strong communication skills with the ability to sell, influence, and build trust.
• Confidence using CRM systems and digital tools.
• A positive, coachable mindset with a willingness to learn.

Responsibilities

• Be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services.
• Manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions.
• Keep CRM systems accurate and follow best practices.
• Work in a target-driven environment to achieve sales, revenue, and activity KPIs.
• Build and manage a strong pipeline, ensuring opportunities are progressed effectively to deliver consistent growth.
• Roles within both our Acquisition and Customer Success teams will be discussed throughout the assessment process.

Skills

Sales experience

Strong communication

CRM software

Coachable mindset

Tools

CRM software

Digital tools

Job description

Sales Advisor

Date: 2026-09-24

Location: Cradley Heath, West Midlands, GB

Postcode: B64 5

Type: Any

Closing Date: 2026-10-22 at 18:01:02

Working Hours and Salary

Sales Advisor Hours: 08:30 - 17:00, Monday - Friday

Salary: £30,973.00 + 30% OTE

Office based for the first 6 months with a view to moving to hybrid working depending on capability (3 office, 2 home).

Job Overview

We're looking for ambitious, target-driven sales professionals to join our SME Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression.

What You’ll Be Doing

• Be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services.
• Manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions.
• Keep CRM systems accurate and follow best practices.
• Work in a target-driven environment to achieve sales, revenue, and activity KPIs.
• Build and manage a strong pipeline, ensuring opportunities are progressed effectively to deliver consistent growth.
• Roles within both our Acquisition and Customer Success teams will be discussed throughout the assessment process.

Acquisition

This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound cold calling activity and pipeline generation.

Customer Success

This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-50 employees).

What You’ll Need to Succeed

• Experience in a sales environment
• Strong communication skills with the ability to sell, influence, and build trust
• Confidence using CRM systems and digital tools
• A positive, coachable mindset with a willingness to learn

Desirable:

• Proven track record of hitting or exceeding sales targets
• Experience in telesales or outbound sales environments

What’s in it for You?

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 30% OTE Bonus
• Monday-Friday shift pattern
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave: 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market-leading pension scheme: 5% from you and 10% from us
• Holiday purchase scheme
• You can select additional benefits, including healthcare, dental, gym memberships, and more when you're ready.