Sales Advisor

BT Group; Willenhall; Hybrid; GBP 39,000 - 42,000; Full time

Benefits offered by this job

OTE 30% bonus

Monday-Friday shift pattern

Private GP access

Carers leave

Maternity/paternity leave

BT/EE product discounts

Pension scheme 5%/10%

Holiday purchase scheme

Additional benefits options

Job summary

BT Group in Lane Head, West Midlands, UK seeks a Sales Advisor to drive SME growth by converting inbound and outbound leads and expanding opportunities across mobile, connectivity, and digital services.

You will manage an SME portfolio, build relationships with business owners and decision-makers, and leverage outbound activity to identify needs while maintaining CRM records. This is a hybrid role after an initial office-based period, with a clear path to progression.

Qualifications

• Experience in a sales environment.
• Strong communication skills with the ability to sell, influence and build trust.
• Confidence using CRM systems and digital tools.
• A positive, coachable mindset with a willingness to learn.

Responsibilities

• Win and grow business by converting inbound and outbound leads, upselling and cross-selling across mobile, connectivity, and digital services.
• Manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate.

Skills

Experience in sales

Strong communication

CRM proficiency

Coachable mindset

Job description

Sales Advisor

Job Reference: 2026-09-24T00:00:00

Location: Lane Head, West Midlands, GB, WV12 4

Type: Any

Closing Date: 2026-10-22T18:01:02.157

Hours and Salary

Sales Advisor Hours: 08:30 - 17:00, Monday - Friday

Salary: £30,973.00 + 30% OTE

Work Environment

Office based for the first 6 months with a view to moving to hybrid working depending on capability (3 office, 2 home).

About the Role

We're looking for ambitious, target-driven sales professionals to join our SME Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression.

What you'll be doing

• You will be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity, and digital services.
• Manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice.
• Work in a target-driven environment to achieve sales, revenue, and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth.
• Roles within both our Acquisition and Customer Success teams will be discussed throughout the assessment process:

Acquisition

This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound cold calling activity and pipeline generation.

Customer Success

This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-50 employees).

What you'll need to succeed

• Experience in a sales environment
• Strong communication skills with the ability to sell, influence and build trust
• Confidence using CRM systems and digital tools
• A positive, coachable mindset with a willingness to learn

Desirable

• Proven track record of hitting or exceeding sales targets
• Experience in telesales or outbound sales environments

What's in it for you?

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing and everyday life. You can design the package to suit you and your lifestyle.

• 30% OTE Bonus
• Monday-Friday shift pattern
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity and adoption leave: 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market-leading pension scheme: 5% from you and 10% from us
• Holiday purchase scheme
• You can select additional benefits, including healthcare, dental, gym memberships, and more when you're ready.