Sales Advisor

Dickens Heath; Dickens Heath; Hybrid; GBP 30,000 - 52,000; Full time

Benefits offered by this job

30% OTE bonus

Mon-Fri shift pattern

Private GP 24/7 for you and family

Carers leave

Parental leave

Discounts EE/BT products

Pension scheme 5%/10%

Holiday purchase

Job summary

Dickens Heath is seeking a Sales Advisor to join our SME Customer Success teams across the UK. You will convert inbound and outbound leads, upsell across mobile, connectivity and digital services, and manage relationships with business owners and decision-makers from an expanding SME portfolio.

You’ll work in a target-driven environment, using CRM systems to track activity and performance, with a 6-month office-based start before moving to a hybrid pattern (3 office days, 2 home days).

Qualifications

• Experience in a sales environment.
• Strong communication, ability to sell, influence and build trust.
• Confidence using CRM systems and digital tools.
• A positive, coachable mindset with a willingness to learn.
• Desirable: Proven track record of hitting/exceeding sales targets.
• Experience in telesales or outbound sales environments.

Responsibilities

• Win and grow business by converting inbound and outbound leads, upselling and cross-selling across mobile, connectivity and digital services.
• Manage a portfolio of SME customers and maintain accurate CRM records.
• Achieve sales, revenue and activity KPIs and build a strong pipeline.
• Progress opportunities effectively to deliver consistent growth.

Skills

Sales experience

Communication skills

CRM proficiency

Coachability

Outbound calling

Tools

CRM software

Dialer tools

Job description

Sales Advisor

Date Posted: 2026-09-24

Location: Dickens Heath, West Midlands, GB, B90 1

Application Deadline: 2026-10-22 18:01:02.097

Application Status: Any

Job Details:

• Hours: 08:30 - 17:00, Monday - Friday
• Salary: £30,973.00 + 30% OTE
• Work Arrangement: Office-based for the first 6 months with a view to moving to hybrid working (3 office days, 2 home days)

We're looking for ambitious, target-driven sales professionals to join our SME Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression.

What you'll be doing

You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth.

There are roles within both our Acquisition and Customer Success teams, and will discuss both throughout the assessment process:

Acquisition

This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound cold calling activity and pipeline generation.

Customer Success

This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-50 employees).

What you'll need to succeed

• Experience in a sales environment
• Strong communication skills with the ability to sell, influence and build trust
• Confidence using CRM systems and digital tools
• A positive, coachable mindset with a willingness to learn

Desirable

• Proven track record of hitting or exceeding sales targets
• Experience in telesales or outbound sales environments

What's in it for you?

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 30% OTE Bonus
• Monday-Friday shift pattern
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity and adoption leave: 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market-leading pension scheme: 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.