Sales Advisor

BT Group; Birmingham; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

OTE bonus 30%

Hybrid working after probation

Private GP 24/7 for you and family

Family leave benefits

Job summary

BT Group is hiring a Sales Advisor in Birmingham to drive growth for SME customers. You will convert inbound and outbound leads, upsell across mobile, connectivity, and digital services, and manage relationships with business owners and decision-makers.

Based in the office for the first 6 months, the role moves to hybrid work after demonstrating capability. A target-driven environment offers real earning potential and a clear career path within BT Group.

Qualifications

• Experience in a sales environment.
• Strong communication skills with the ability to sell, influence and build trust.
• Confidence using CRM systems and digital tools.
• A positive, coachable mindset with a willingness to learn.

Responsibilities

• Win and grow business by converting inbound and outbound leads, upselling and cross-selling across mobile, connectivity and digital services.
• Manage a portfolio of SME customers, build relationships with business owners and decision-makers, and maintain accurate CRM records.
• Achieve sales, revenue and activity KPIs in a target-driven environment and ensure opportunities progress for growth.

Skills

Sales experience

Communication

Outbound calling

Negotiation

Tools

CRM systems

Digital tools

Job description

Job Description

Sales Advisor

Req ID: 63044

Job Function: Sales and Commercial

Posting Start Date: 24/09/2026

Posting End Date:

Division: UK Business

Job Location: GBR-Birmingham-Three Snowhill

Advertised Salary: £30,973.00

Hours:08:30 - 17:00, Monday - Friday

Salary: £30,973.00 + 30% OTE

Office based for the first 6 months with a view to moving to hybrid working depending on capability (3 office, 2 home).

We're looking for ambitious, target-driven sales professionals to join our SME Customer Success teams, helping small businesses across the UK grow with BT and EE.

If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression.

What you'll be doing

You’ll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services.

You’ll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice.

You’ll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth.

Acquisition

This role is primarily focused on new business sales, targeting smaller SME Business customers (0–49 employees) with a strong emphasis on outbound cold calling activity and pipeline generation.

Customer Success

This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10–50 employees).

What you'll need to succeed

Essential

• Experience in a sales environment
• Strong communication skills with the ability to sell, influence and build trust
• Confidence using CRM systems and digital tools
• A positive, coachable mindset with a willingness to learn

Desirable

• Proven track record of hitting or exceeding sales targets
• Experience in telesales or outbound sales environments

What's in it for you?

• 30% OTE Bonus
• Monday-Friday shift pattern
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity and adoption leave: 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market-leading pension scheme: 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.