Sales Adviser

Jewson; Rhymney; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension - Retirement Savings Plan

Life Assurance

WorkPerks discounts

Aviva Digicare+ Workplace App

Salary Sacrifice options

Employee Discount

Refer a Friend

Wellbeing Centre

New Reward and Recognition programme

Job summary

Jewson Partnership Solutions (JPS) is seeking a Customer Service Advisor to deliver exceptional service within our building materials and public sector account portfolio.

This role involves face-to-face and phone support, processing orders, and coordinating deliveries from our branch. A full UK driving licence and ability to drive a 3.5-tonne van are required. We offer a competitive salary, staff discount, life assurance, and 33 days of holiday.

Qualifications

• Previous industry experience preferred but not essential.
• Experience in a customer facing environment.
• Passion for working with people.
• A positive can-do attitude.

Responsibilities

• Get to know our product lines and services to assist customers.
• Develop relationships with new and existing customers.
• Use in-house systems to process orders and schedule deliveries.
• Keep branch and yard clean and presentable.
• Maintain stock levels and conduct regular stock counts.
• Collaborate with colleagues to identify improvements.

Skills

Customer service

Positive attitude

Communication

Team player

Job description

Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Working hours: Monday - Friday 7.30am - 4.30pm

The role involves regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5-tonne van, along with the ability to carry out physical tasks safely

What You’ll Be Doing

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
• Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Work with colleagues to suggest opportunities for improvement

What We’re Looking For

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.

What’s in it for you?

• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• Wellbeing Centre via WorkPerks
• New Reward and Recognition programme – launching soon!

Required Skills And Experience

• Previous industry experience preferred but not essential
• Experience in a customer facing environment
• Passion for working with people
• A positive can-do attitude

About Us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you.