Customer Service Advisor

Jewson; Scunthorpe; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Retirement Savings Plan

Life Assurance

WorkPerks discounts

Digital GP access

Employee Discount

Refer a Friend scheme

Wellbeing Centre support

New Reward programme

Job summary

A leading building materials supplier in Scunthorpe seeks a Customer Service Advisor who is passionate about providing great service. Responsibilities include processing orders, maintaining stock levels, and building strong relationships with customers. The ideal candidate will have a proactive attitude and experience in a customer-facing role. You will join a friendly team offering a supportive work environment, competitive salary, and various employee benefits including a pension plan and staff discounts.

Qualifications

• Previous industry experience preferred but not essential.
• Experience in a customer facing environment.
• Passion for working with people.
• A positive can-do attitude.

Responsibilities

• Develop great relationships with customers, understanding their needs.
• Process customer orders and keep customers updated.
• Maintain stock levels and tidy branch environment.
• Work with colleagues to suggest improvements.

Skills

Enthusiasm

Integrity

Teamwork

Positive attitude

Job description

Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

The role involves

Regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5‑tonne van, along with the ability to carry out physical tasks safely.

Schedule

7.00 -17.00 Monday to Friday

What You’ll Be Doing

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
• Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Work with colleagues to suggest opportunities for improvement

What We’re Looking For

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top‑notch results.

What’s in it for you?

• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump‑sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump‑sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• Wellbeing Centre via WorkPerks
• New Reward and Recognition programme – launching soon!

Required Skills And Experience

• Previous industry experience preferred but not essential
• Experience in a customer facing environment
• Passion for working with people
• A positive can‑do attitude

About Us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top‑quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!