Customer Experience Advisor – Building Materials

Jewson; Swindon; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Staff discount

Life assurance

33 days of holiday (inclusive of bank/

Job summary

Jewson Partnership Solutions (JPS) is seeking a Customer Service Advisor to support public sector customers with orders, deliveries, and proactive service. You will work in a busy branch, using in-house systems and building strong relationships with new and existing customers.

The role emphasizes teamwork, safety, and career progression, with benefits including pension, life assurance, staff discounts, and holiday entitlement.

Qualifications

• Microsoft Office proficiency required.
• Excellent verbal and written communication.
• Experience in customer-facing or admin role.
• Flexible team player in a fast-paced branch.
• Team player mindset.
• Career-driven; progression mindset.

Responsibilities

• Use our in-house systems to process customer orders, organize delivery times, and keep customers updated throughout their journey.
• Get to know our product lines and services to make the most of all customer interactions in line with our values.
• Develop great relationships with new and existing customers, both face to face and over the phone, understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work.

Skills

Customer service

Communication

Sales/Office experience

Tools

Microsoft Office

Job description

Jewson Partnership Solutions (JPS) is seeking a Customer Service Advisor to support public sector customers with orders, deliveries, and proactive service. You will work in a busy branch, using in-house systems and building strong relationships with new and existing customers.

The role emphasizes teamwork, safety, and career progression, with benefits including pension, life assurance, staff discounts, and holiday entitlement.