Sales Adviser

STARK Building Materials UK; Newcastle upon Tyne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discount

Life assurance

33 days holiday

Job summary

STARK Building Materials UK is seeking a Customer Service Advisor in Newcastle upon Tyne who is passionate about delivering exceptional service. You will support public sector customers and help them find the best solutions.

Join a friendly team with a competitive salary, staff discount, life assurance and 33 days of holiday. Hours are 7.30am–4.30pm, Monday to Friday, with occasional Saturday mornings.

Qualifications

• Previous industry experience preferred but not essential.
• Experience in a customer facing environment.

Responsibilities

• Get to know our product lines and services to assist customers effectively.
• Develop relationships with new and existing customers and provide proactive advice.
• Provide administrative support to Account Managers and maintain accurate client profiles.
• Process customer orders, organise delivery times and keep customers updated.
• Keep the branch and yard tidy to make a positive impression on customers.
• Maintain stock levels and perform regular stock counts.
• Collaborate with colleagues to identify improvement opportunities.

Skills

Customer service

Communication

Relationship building

Order processing

Tools

In-house systems

Job description

Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7.30am – 4.30pm Monday to Friday and the occasional Saturdays between 8am - 12pm

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Provide administrative and operational support to Account Managers, helping to maintain accurate client profiles and deliver a high standard of client service

• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey

• Keep the branch and yard looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

What’s in it for you?

• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

• New Reward and Recognition programme – launching soon!

Required Skills and Experience

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• Passion for working with people

• A positive can-do attitude

About us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you.