Customer Service Advisor – Building Materials

Jewson; Newcastle upon Tyne; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff discount

Life assurance

33 days holiday

Pension

Job summary

Jewson Partnership Solutions (JPS) in the United Kingdom is recruiting a Customer Service Advisor to deliver outstanding service to public sector clients. You will handle customer interactions, process orders, and build strong relationships with customers and account managers using our in-house systems.

The role offers a supportive team, clear career growth opportunities, a competitive salary, staff discount, life assurance and 33 days of holiday, with hours 7.30am–4.30pm Mon-Fri and occasional

Qualifications

• Previous industry experience preferred but not essential
• Experience in a customer facing environment
• Passion for working with people
• A positive can-do attitude

Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Provide administrative and operational support to Account Managers, helping to maintain accurate client profiles and deliver a high standard of client service
• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
• Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Work with colleagues to suggest opportunities for improvement

Skills

Customer service

People skills

Positive attitude

Job description

Jewson Partnership Solutions (JPS) in the United Kingdom is recruiting a Customer Service Advisor to deliver outstanding service to public sector clients. You will handle customer interactions, process orders, and build strong relationships with customers and account managers using our in-house systems.

The role offers a supportive team, clear career growth opportunities, a competitive salary, staff discount, life assurance and 33 days of holiday, with hours 7.30am–4.30pm Mon-Fri and occasional