Sales Administrator/ Office Coordinator

AlexSys Communications Limited; United Kingdom; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible working hours

Remote or hybrid working

Training and development opportunities

Job summary

AlexSys Communications Limited is seeking a Sales Administrator/Office Coordinator to support our busy IT and cybersecurity sales team. The role offers flexible hours with remote or hybrid working, making it ideal for someone returning to work or seeking a better work-life balance.

You will handle customer inquiries, process quotations and orders, maintain the CRM, and coordinate with suppliers and colleagues to ensure a smooth sales process and excellent customer experience.

Qualifications

• Administration or customer service experience required.
• Strong organisational skills and attention to detail.
• Excellent telephone manner and communication skills.
• Proficient in Microsoft Office and online systems.

Responsibilities

• Answer incoming calls and assist customers professionally.
• Manage sales enquiries, quotations, and customer orders.
• Maintain CRM and sales records.
• Coordinate with customers, suppliers, and the team.
• Assist with scheduling content across the company's social media channels (content creation is not required).
• Log support requests.

Skills

Telephone manners

Administration experience

Customer service

Organisational skills

MS Office

CRM systems

Tools

CRM software

Online systems

Job description

Sales Administrator/ Office Coordinator

Flexible Hours | Remote or Hybrid | Equivalent £26,500 per year

About AlexSys

AlexSys is a Managed IT and Cyber Security provider supporting businesses across the Southwest of England. We help organisations stay secure, connected, and productive through proactive IT support, cybersecurity services and cloud solutions. Our reputation is built on responsive customer service, trusted advice, and long-term client relationships.

The Role

We are looking for an organised, friendly and professional Sales Administrator to support our business. This role is ideal for someone seeking flexible working arrangements, whether returning to work after a career break, looking for part-time hours, or seeking a better work-life balance.

You will play a key role in supporting the sales process, handling customer enquiries, tracking opportunities, coordinating orders, and providing general administrative support to ensure an excellent customer experience.

Key Responsibilities

• Answer incoming calls and assist customers professionally.
• Manage sales enquiries, quotations, and customer orders.
• Maintain CRM and sales records.
• Coordinate with customers, suppliers, and the team.
• Assist with scheduling content across the company's social media channels (content creation is not required)
• Log support requests.

What We're Looking For

• Excellent telephone manner and communication skills.
• Administration and/or customer service experience
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office and online business systems.
• Self-motivated, reliable, and customer-focused.

Desirable (Not Essential)

• Previous sales support experience
• Managed IT or Technology industry experience.

What We Offer

• Flexible working hours.
• Remote or hybrid working.
• Friendly, supportive team.
• Training and development opportunities.