Sales Support Administrator (Part Time)

Confidential; Hempstalls; On-site; GBP 27,000 - 33,000; Part time

Job summary

Confidential in Stoke-on-Trent is recruiting a Part-Time Sales Support Administrator to join the commercial team. This role offers 20 hours per week with flexibility and exposure to a busy sales function.

You will handle quotes, orders, CRM records and customer communications, acting as a dependable hub behind the scenes to keep processes moving smoothly.

Qualifications

• Experience in a sales administration or commercial admin role.
• Clear and professional written and verbal communication.
• Strong organisational skills and ability to juggle competing priorities.
• Excellent data accuracy and attention to detail.
• Experience with SaaS or software businesses is a plus.

Responsibilities

• Supporting the sales team with day-to-day admin, including raising quotes, processing orders and preparing sales documentation.
• Acting as a first point of contact for customer enquiries responding promptly and professionally by phone and email.
• Keeping the CRM up to date with accurate customer, prospect and pipeline information.
• Coordinating diaries, meetings and product demos for the sales team.
• Producing sales reports, activity summaries and pipeline updates for management.
• Liaising with colleagues across installations, support and finance to keep the customer journey seamless.
• Managing incoming leads, logging them into the CRM and ensuring timely follow-up.
• Supporting proposal preparation and contract paperwork where needed.
• Providing general administrative cover across the wider sales function.

Skills

CRM systems

Communication skills

Organisational skills

Attention to detail

Microsoft Office

Tools

CRM software

Office suite

Job description

A well-established and leading software platform with its head office in Stoke-on-Trent is looking to appoint a Part-Time Sales Support Administrator to join its growing commercial team. This is a great opportunity for an organised, personable administrator who enjoys being at the heart of a busy sales function and wants the flexibility that part-time hours bring.

20 hours a week

Salary: up to £30000 pro rata

The business is going through an exciting period of growth, and this role has been created to give the sales team the day-to-day support they need to keep momentum going. You'll be the reliable go-to person keeping quotes, orders, CRM records and customer communications ticking along nicely behind the scenes. If you thrive on variety, take pride in getting the details right and enjoy a role where no two days look quite the same, this one is worth a closer look.

What you'll be doing:

• Supporting the sales team with day-to-day admin, including raising quotes, processing orders and preparing sales documentation
• Acting as a first point of contact for customer enquiries responding promptly and professionally by phone and email
• Keeping the CRM up to date with accurate customer, prospect and pipeline information
• Coordinating diaries, meetings and product demos for the sales team
• Producing sales reports, activity summaries and pipeline updates for management
• Liaising with colleagues across installations, support and finance to keep the customer journey seamless
• Managing incoming leads, logging them into the CRM and ensuring timely follow-up
• Supporting proposal preparation and contract paperwork where needed
• Providing general administrative cover across the wider sales function

What we're looking for:

• Previous experience in a sales administration, sales support or commercial admin role
• Confident communicator clear and professional, both written and verbal
• Strong organisational skills and the ability to juggle competing priorities without dropping the ball
• Excellent attention to detail and accuracy with data
• Comfortable working with CRM systems and confident across Microsoft Office (Word, Excel, Outlook)
• Customer-focused, approachable and professional
• Experience within a SaaS, software or technology business would be a real plus