Sales Administrator & Delivery Scheduler

C&O Wines Ltd; Altrincham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Workplace pension scheme

Staff discount

Christmas profit related bonus

Job summary

C&O Wines Ltd is seeking a proactive Sales Administrator & Delivery Scheduler to support daily sales and delivery operations. You will handle order processing in Merlin and Excel/Word, organize delivery schedules, plan routes, and liaise with customers and suppliers to resolve queries.

You will also act as front-d desk, manage telephone inquiries, assist with invoices and payments, and help maintain wine lists and POS materials, contributing to smooth logistics and customer service.

Qualifications

• Office experience is advantageous; sound computer skills are essential.
• Basic local geography knowledge is helpful; ability to plan routes with online maps is essential.

Responsibilities

• Sales order processing using Merlin and Excel/Word packages.
• Organising delivery schedules and route planning for daily runs.
• Communicating with customers about orders via telephone and email.
• Reception desk and handling telephone inquiries from customers and suppliers.
• Despatching delivery drivers and coordinating with drivers.
• Office administration including invoicing filing and archiving.
• Assist accounts with invoicing and client payments.

Skills

Customer communication

Delivery route planning

Office administration

Attention to detail

Tools

Merlin

Excel

Word

Google Maps

Job description

Sales Administrator & Delivery Scheduler

Company:

Salary: Workplace pension scheme, Staff discount and Christmas profit related bonus

• Sales order processing using our In-house computer system (Merlin) and using Excel & Word based packages.
• Organising delivery schedules, route planning of daily delivery runs and booking of third-party couriers
• Ongoing communication with customers regarding orders and general queries via telephone and email.
• Reception desk and handling telephone enquiries from both customers and suppliers.
• Despatching delivery drivers and communication with drivers throughout the day.
• Office administration including word processing, invoice filing and archiving, client order form updating and assisting with wine list production and other point of sale materials.
• Assist accounts with invoicing and client payments when required.

Previous experience working within an office environment is advantageous, sound computer skills are essential. A basic local geographical knowledge is helpful and the ability to plan delivery routes using online platforms eg Google maps is essential in this role.