Sales Administrator (12 month FTC) - Milton Keynes

Guidant Global; Bletchley; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Guidant Global is seeking a proactive Sales Administration professional to join a hybrid office-based team in the United Kingdom. You will support the Sales function operationally, collate activity data, manage credit approvals, and prepare quotations and contracts.

The role emphasizes customer focus, strong administration, and cross-department liaison. Proficiency in MS Office and CRM is beneficial; SAP knowledge is a plus. Office-based with occasional travel.

Qualifications

• Good level of general education with passes in English and Maths.
• Experience in a customer-facing environment preferred.
• Familiarity with CRM and ERP tools is advantageous.

Responsibilities

• Responsible for efficient Sales Administration.
• Support Sales function operationally and manage related tasks.
• Collate activity data for Sales and support management of data (opportunities in C4C, lost order reporting, fleet data).
• Manage Credit Approvals of customers and customer account set-ups.
• Create order information packs and produce quotations.
• Prepare financial customer contracts and issue them electronically (where possible).
• Maintain customer files and team folders.
• Support sales with contract terminations and extensions.
• Coordinate day-to-day activity of the Sales Team for administration and support needs.
• Handle customer queries, complaints, deliveries, and invoicing issues with internal departments.
• Manage customer portals, systems, and procedures.
• Ensure adherence to sales standards and guidelines.
• May perform other ad-hoc duties as required by line manager.

Skills

IT literate

Operational requirements

Time management

Organizational skills

Customer focus

Administrative experience

Communication skills

Relationship building

Education

General education English & Maths

Tools

Microsoft Office

CRM

SAP knowledge

Job description

Role Responsibilities

• Responsible for efficient Sales Administration
• Support Sales function operationally and manage related tasks
• Collate activity data for Sales and support management of data (opportunities in C4C, lost order reporting, fleet data)
• Manage Credit Approvals of customers and customer account set-ups
• Creation of order information packs
• Production of quotations, prepare financial customer contracts and issue them electronically (if possible)
• Maintenance of customers files and team folders
• Support Sales function with management of contract terminations (natural and early) and contract extension
• Co-ordinate day to day activity of the Sales Team regarding their administration and customer support needs
• Customer interface regarding queries, complaints, deliveries, Credit Control related queries and invoicing issues
• Liaise with internal departments to resolve customer queries
• Management of customer specific portals, systems, and procedures
• Make sure that all standards and guidelines in relation to Sales business are followed and met

In addition to the duties and responsibilities listed, the job holder may be required to perform other ad-hoc duties assigned by your line manager.

Additional Responsibilities

• IT literate
• Be able to manage operational requirements
• Good time management
• Good organizational and multi-tasking skills
• Putting the customer at the heart of what we do
• Strong experience in Administration
• Strong Communication skills
• Build strong relationships

Qualifications

• A good level of general education is required with passes in English and Maths

Experience

• Good knowledge in Microsoft Office
• Previous experience in a customer facing environment
• Previous experience in CRM
• SAP knowledge would be plus

Mobility

• Office based/Hybrid
• Infrequent travelling

Competencies Required

• Attention to detail
• Reliability
• Accuracy
• Work under pressure and meet deadlines to fulfil customer requests
• Drive and determinationBusiness acumen & customer orientation
• Communication
• Passion
• Integrity
• Respect
• Resilience and tenacity

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.