Sales Administrator - 12 Month Fixed Term Contract

Sage; Newcastle upon Tyne; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

8% pension

25 days leave

Volunteer days

Enhanced parental leave

Work away scheme

Memberships for finances/health

Job summary

Sage in Newcastle upon Tyne is hiring a Sales Administrator on a 12-month contract. You will help ensure orders, invoices and licence provisioning are processed accurately, delivering a great customer experience while supporting Account Managers and Business Partners.

The role is hybrid: 3 days in the Newcastle office and 2 days from home. You will work closely with stakeholders to maintain data quality and support sales operations across Customer Success and Indirect Sales.

Qualifications

• Recent and considerable administration experience, ideally sales administration.
• Strong attention to detail and accuracy in processing orders.
• Customer-focused and solutions-driven approach with good communication.

Responsibilities

• Process customer orders, invoices and licence provisioning with Account Managers and Business Partners.
• Manage queries via shared inboxes and ensure timely responses.
• Review quotations and sales orders for accuracy and completeness.
• Maintain sales data accurately in Salesforce CRM and customer records.
• Provide Salesforce administration support across Sales and Customer Success.

Skills

Administration experience

Sales administration

CRM familiarity

Attention to detail

Customer-focused

Communication skills

Organisational skills

Time management

Multitasking

Tools

Salesforce

Excel

Word

Outlook

Job description

Are you organised, customer-focused and great at keeping things moving in a fast-paced environment?

We have an exciting opportunity for a Sales Administrator to join our Order Operations team at Sage on a 12-month contract.

You’ll be at the heart of the sales journey, helping ensure customer orders are processed accurately and efficiently while delivering a great experience for our customers and Business Partners.

At Sage we have a hybrid working pattern - candidates must be able to work in the Newcastle office 3 days a week and 2 from home.

What you’ll be doing:

• Working closely with Account Managers and Business Partners to process customer orders, invoices and licence provisioning
• Managing queries and correspondence through shared inboxes
• Reviewing quotations, invoices and sales orders to ensure accuracy
• Maintaining high-quality customer and sales information within Salesforce CRM
• Providing Salesforce administration support across Sales and Customer Success
• Supporting data quality improvements and general sales administration
• Helping with a variety of operational activities across Customer Success and Indirect Sales

What we’re looking for:

• Recent and considerable administration experience, ideally sales administration
• A collaborative team player with a strong sense of ownership and reliability
• Excellent attention to detail and a commitment to accuracy
• A customer-focused and solutions-driven approach
• Strong written and verbal communication skills
• Great organisation, time management and multitasking skills
• Confidence managing competing priorities and working to deadlines
• Intermediate knowledge of Excel, Word and Outlook
• Previous experience working with a CRM system
• A flexible attitude and willingness to support across a varied workload

If you enjoy working with customers, systems and stakeholders and want to play an important role in keeping sales operations running smoothly, we’d love to hear from you.

Your benefits (Only Applicable for UK Based Roles)

• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days
• Paid 5 days yearly to volunteer through our Sage Foundation
• Enhanced parental leave
• Work away scheme for up to 10 weeks a year
• Access to various helpful memberships for finances, health and wellbeing