Sales Administrator

Enconvo; Telford; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Join a leading telecoms provider as a Sales Administrator in Telford, offering a salary starting at £26,000 with benefits. Engage with customers to enhance their onboarding experience, providing exceptional service while supporting the sales and operations teams. Enjoy a collaborative atmosphere with opportunities for career progression and a hybrid working model post-probation.

Benefits

23 days holiday, plus an additional day for your birthday

Enhanced maternity and paternity pay

Company Pension

Healthcare scheme and life cover

Access to discounts via Perkbox

Qualifications

• Strong administrative background with excellent customer service skills.
• Ability to multitask and adapt to change.
• Experience in administration, service, or operations.

Responsibilities

• Ensure timely completion of customer welcome calls.
• Manage and set expectations for customer installations.
• Facilitate communication between sales and operations teams.

Skills

Customer service

Administrative skills

Attention to detail

Multitasking

Proactive thinking

Job description

We’re always on the look out for local talent. So if you’re looking for a career in Sales, submit your CV and we’ll keep it on record for when we next recruit for a Sales Administrator to join our growing team in Telford.

Job Title: Sales Administrator
Location: Telford – Midlands
Salary: £26,000 (DOE) + Benefits
Reporting to: Customer Success Team Leader
Permanent Position – Full time.

Introduction:

Here at Enconvo we’re all about communication. As a provider of cloud phone systems, broadband, mobile and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and productivity integration easy for organisations as they grow.

As part of the wider European Enreach Group, we have over 1,100 colleagues across Europe and provide leading solutions to businesses of all shapes and sizes.

As a leading telecoms provider, our customers are at the heart of everything we do, and we’re looking for the right person to join us as part of our growing team.

An exciting opportunity has arisen in our sales team and we’re looking for the right person to join us and help us work wonders.

The Role of Sales Administrator:

This is an excellent opportunity to be involved with a fantastic sales department, not only be sales focused you will be involved and be a part of the operational process learning and adapting new skill sets to allow you to gain confidence and make decisions when needed to.

You will have the control to support all new and existing customers coming on board to Enreach UK and ensuring their customer expectations are met and delivery a high-level service from day 1, controlling and communicating with the customer and anyone internal to ensure thinks are kept inline with SLA and process requirements.

The aim is to ensure from point of sale we are getting our customers on board and installed within the SLA time and making sure there are no problem’s during this time frame, allowing Enreach UK to maximise the profit also meet install expectations.

Key Responsibilities as a Sales Administrator:

• Ensure timely completion of customer welcome calls in accordance with the SLA.
• Proactively contact customers to gather missing or incomplete information.
• Manage and set clear expectations for customer installations.
• Facilitate communication between the Field Sales team and Operations departments.
• Support the Customer Success Managers with tasks as required.
• Follow up on outstanding paperwork and upload contracts into the system.
• Review and verify the accuracy of sales PDF documents, ensuring they are up to date.
• Check all documentation for new deals to ensure compliance and completeness.
• Re-costing and sending out new documents via DocuSign where necessary.
• Conduct broadband checks for all deals.
• Address customer inquiries or concerns related to your responsibilities.
• Perform additional ad hoc tasks as required.

Who we are looking for:

• A strong administrative background with excellent customer service skills and a professional telephone manner.
• Warm, positive, and confident professional with the flexibility to adapt to change and evolving needs.
• Strong attention to detail, with the ability to multitask and plan effectively.
• Willingness to learn and adopt to new technologies, products, services, and platforms.
• A collaborative team player, actively engaging with colleagues and departments to enhance the overall customer experience.
• Background in administration, service, or operations, or equipped with transferable skills in these areas.
• Proactive thinker, able to quickly and efficiently adapt to changes.

What’s in it for me?

• 23 days holiday (more for long service) plus an extra day off for your Birthday.
• Hybrid working available after probation period.
• Enhanced maternity and paternity pay.
• Company Pension.
• Healthcare scheme and life cover.
• Great working hours Monday to Friday, no evening or weekend working.
• Amazing Savings with Perkbox – access to hundreds of discounts.
• The ability to develop and progress your career.
• Be part of a high growth and very exciting European wide group, that prides itself on innovation, collaboration and strong customer focus.