Customer Services and Sales Administrator | Commercial Recruitment

Prince Personnel; Telford; On-site; GBP 1,000 - 27,000; Full time

Job summary

A growing business in Telford seeks a Customer Services and Sales Administrator to enhance customer service and sales support. The role involves handling customer inquiries, managing sales orders, and collaborating with the team to meet company objectives. Ideal candidates will have experience in customer service, excellent communication skills, and a proactive approach to learning.

Qualifications

• Previous experience in an administrative or customer service role.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer customer emails and monitor the sales inbox.
• Organise transport within the UK and abroad.
• Enter sales orders and customer information into the CRM system.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Independence

Job description

Customer Services and Sales Administrator

We are working with an established, growing business based in Telford that is looking to recruit a Customer Services and Sales Administrator to join their team. You will report to the Operations Manager and work closely with the Customer Service and Sales Coordinator to provide excellent customer service and sales support, helping ensure company targets and objectives are met. Our client values responsibility and quality in work, acting in the best interests of colleagues and the company at all times.

The ideal candidate will have previous experience in an administrative or customer service role, be a good team player with a positive outlook, conscientious with attention to detail, and willing to learn new skills through training. Excellent communication and interpersonal skills are essential, with the confidence to liaise directly with stakeholders and suppliers. You should be able to work independently and as part of a team.

Responsibilities

• Answer customer emails and monitor the sales inbox
• Organise transport within the UK and abroad
• Respond to customer queries promptly
• Enter sales orders and customer information into the CRM system
• Produce order acknowledgements
• Update the Telford & EMEA sales dashboard
• Maintain confidentiality at all times
• Show willingness to learn new skills and undertake training
• Perform your role to the best of your abilities and seek guidance when needed
• Attend meetings and take notes as required
• Respond promptly to customer queries received via email and phone
• Perform any other tasks reasonably requested by management

Skills and Experience

• Work well both independently and as part of a team to ensure efficient business operations
• Proactively build and maintain positive customer relationships
• Plan and manage your workload effectively
• Collaborate with colleagues in the US
• Enter sales orders and customer data into CRM and produce acknowledgements
• Maintain confidentiality always
• Show willingness to learn and undertake training
• Perform your role to the best of your abilities and ask for help when needed
• Respond promptly to customer inquiries via email and phone
• Carry out other reasonable tasks as requested by management

The application process:

We are committed to supporting an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application, please inform us early. We will review your application within 72 working hours and advise you of the outcome. If you are not successful, we encourage you to apply for future roles. We wish you success in your job search.

Salary: £12.21 per hour
Ref: SW26563
First advertised: Monday, 19th May 2025

Salary: £27,000
Ref: DE26519
First advertised: Tuesday, 13th May 2025

Congratulations to Amanda, our Team Player of the Quarter, and Lottie, our Temporary Worker of the Quarter, for their outstanding contributions.

We are dedicated to nurturing talent and investing in our team’s professional development, believing that employee growth leads to overall success.