Sales Administrator

Kpi Recruiting Ltd; Stafford; On-site; GBP 23,000 - 31,000; Full time

Job summary

KPI Recruiting Ltd in Stone, Staffordshire, is seeking a proactive Sales Administrator earning £27,000 per annum. You will be the main contact for customers, handle orders, and support the sales team to ensure smooth processing and high-quality service.

Key duties include managing enquiries by phone and email, processing orders from start to finish, checking pricing and credit details, and maintaining accurate records while building strong customer relationships.

Qualifications

• Sales administration or customer service experience in an office environment.
• Strong written and verbal communication skills.
• Excellent organisational abilities and attention to detail.

Responsibilities

• Deal with customer enquiries by phone and email.
• Take ownership of customer orders from processing to completion.
• Check pricing, account information and credit details for accuracy.
• Keep customers updated on order progress and delivery information.
• Develop positive relationships with a portfolio of customers.
• Follow up on quotes and enquiries to maximise sales opportunities.
• Identify opportunities to increase orders and support sales targets.
• Resolve customer queries and credit-related requests promptly.
• Work with Sales Representatives to communicate customer requirements.
• Maintain accurate records and complete administrative tasks to a high standard.

Skills

Customer service

Verbal communication

Written communication

Organisational skills

Microsoft Office

Job description

Location: Stone, Staffordshire (ST15)
Salary: £27,000 per annum
Working Hours: Monday to Friday, 8:30am - 5:00pm
Start Date: September

The Opportunity

Are you a confident administrator who enjoys speaking with customers and keeping things running smoothly behind the scenes?

We're working with a well-established business in Stone who are looking to add a Sales Administrator to their team. This is a varied role where you'll act as an important point of contact for customers, while working closely with the wider sales team to ensure orders, enquiries and customer requests are handled efficiently.

You’ll be joining a busy and supportive environment where organisation, attention to detail and a customer-first approach are key.

What You'll Be Doing

• Deal with incoming customer enquiries by phone and email, providing helpful and professional responses
• Take ownership of customer orders from initial processing through to completion
• Check pricing, account information and credit details to ensure orders are entered correctly
• Keep customers updated regarding order progress, delivery information and any changes
• Develop positive, long-term relationships with a portfolio of customers
• Follow up on outstanding quotes and enquiries to help maximise sales opportunities
• Identify potential opportunities to increase orders and support the sales team's targets
• Resolve customer queries, complaints and credit-related requests promptly and professionally
• Work closely with Sales Representatives to ensure customer requirements are communicated effectively
• Maintain accurate records and ensure all administrative tasks are completed to a high standard
• Feed back customer comments, trends and potential opportunities to the management team
• Process credit requests in accordance with agreed procedures and timescales

About You

We're looking for someone who is organised, approachable and confident when dealing with customers. You'll be comfortable managing your own workload while also working collaboratively with colleagues.

Ideally, you'll have:

• Previous experience within sales administration, customer service or a similar office-based role
• Strong verbal and written communication skills
• Excellent organisational skills and the ability to prioritise competing tasks
• A keen eye for detail and a high level of accuracy
• Good working knowledge of Microsoft Office and the confidence to learn new systems
• A positive, proactive attitude with a genuine focus on delivering great customer service
• The ability to work effectively both independently and as part of a team