Sales Administrator

South Lakes Housing; Rochdale; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary £28,000

25 days holiday

Bank holidays included

Free on-site parking

Company pension

Early finish every other Friday

Job summary

South Lakes Housing in Rochdale is seeking an experienced Sales Administrator to support the external sales team and deliver excellent customer service from enquiry through to delivery.

The role is office-based, 8:45am-5:15pm Monday to Friday with an early finish at 4pm every other Friday, offering a £28,000 salary, 25 days holiday plus bank holidays, and free on-site parking. You will liaise with customers, internal teams and transport providers to ensure smooth orders.

Qualifications

• Previous experience in a Sales Administrator or similar office-based role.
• Strong IT skills, including Microsoft Office, with good Excel knowledge.
• Excellent verbal and written communication skills.
• Professional and positive approach with a strong customer-service focus.
• Highly organised with excellent attention to detail.

Responsibilities

• Deliver a professional and efficient customer service experience via telephone and email.
• Processing customer orders accurately and within agreed timescales.
• Preparing and distributing weekly reports to Area Sales Managers.
• Keeping customers informed of order progress, back orders and delivery updates.
• Developing a thorough understanding of company products, systems and processes.
• Assisting with the maintenance and monitoring of the CRM system.
• Identifying opportunities to support sales growth and improve customer satisfaction.
• Providing administrative and commercial support to the External Sales Team.
• Liaising with internal departments, suppliers and transport providers to ensure smooth order fulfilment.

Skills

Sales Administration

Customer Service

Microsoft Office

Excel

Tools

CRM system

Job description

Paying £28k + 25 days holiday and free parking - Rochdale - A highly successful and very well-established textiles group with sites across the Northwest are looking to appoint an experienced Sales Administrator to join their friendly and supportive sales team in Rochdale.

This is a fantastic opportunity to join a market-leading organisation that prides itself on quality, innovation and exceptional customer service. You'll play a key role in supporting customers, internal teams and external sales representatives, helping to ensure a seamless customer experience from enquiry through to delivery.

This is a fully office-based position, working 8:45am - 5:15pm Monday to Friday, with the added benefit of a 4pm finish every other Friday.

THE JOB

Reporting to the Sales Manager, the Sales Administrator will be responsible for delivering exceptional customer service, processing orders efficiently, and providing valuable support to the external sales team. This is a varied role that offers plenty of opportunity to build strong customer relationships and contribute to the continued success of the business.

As Sales Administrator, your responsibilities will include:

• Delivering a professional and efficient customer service experience via telephone and email
• Processing customer orders accurately and within agreed timescales
• Preparing and distributing weekly reports to Area Sales Managers
• Keeping customers informed of order progress, back orders and delivery updates
• Developing a thorough understanding of company products, systems and processes
• Assisting with the maintenance and monitoring of the CRM system
• Identifying opportunities to support sales growth and improve customer satisfaction
• Keeping up to date with new products, promotions and company initiatives
• Providing administrative and commercial support to the External Sales Team
• Liaising with internal departments, suppliers and transport providers to ensure smooth order fulfilment
• Supporting the wider team with general office administration duties as required

THE PERSON

We're looking for an enthusiastic, adaptable and professional individual who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer service. The company's extensive product range means there is a lot to learn, so commitment, reliability and a genuine willingness to develop your knowledge are essential.

You'll be a confident communicator, capable of managing multiple priorities and building strong working relationships across the business.

Essential Skills & Experience:

• Previous experience in a Sales Administrator or similar Customer Service Administrator office-based role
• Strong IT skills, including Microsoft Office, with good Excel knowledge
• Excellent verbal and written communication skills
• Professional and positive approach with a strong customer-service focus
• Highly organised with excellent attention to detail
• Ability to work accurately under pressure and meet deadlines
• Strong problem-solving skills and a proactive attitude
• Comfortable managing a varied workload and prioritising effectively
• Team player who enjoys collaborating with colleagues across different departments

THE BENEFITS

• £28,000 salary
• 25 days holiday plus bank holidays
• Additional holiday entitlement with length of service (up to 27 days)
• Free on-site parking
• Company pension scheme
• Modern, friendly and supportive working environment
• Regular team social events and team-building activities
• Early finish at 4pm every other Friday
• Opportunity to join a stable, growing and well-respected market-leading business

*Please note that we are only able to consider applications from those who are eligible to work in the UK without requiring sponsorship.