Sales Administrator – Fast-Paced Customer & Order Support

South Lakes Housing; Rochdale; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary £28,000

25 days holiday

Bank holidays included

Free on-site parking

Company pension

Early finish every other Friday

Job summary

South Lakes Housing in Rochdale is seeking an experienced Sales Administrator to support the external sales team and deliver excellent customer service from enquiry through to delivery.

The role is office-based, 8:45am-5:15pm Monday to Friday with an early finish at 4pm every other Friday, offering a £28,000 salary, 25 days holiday plus bank holidays, and free on-site parking. You will liaise with customers, internal teams and transport providers to ensure smooth orders.

Qualifications

• Previous experience in a Sales Administrator or similar office-based role.
• Strong IT skills, including Microsoft Office, with good Excel knowledge.
• Excellent verbal and written communication skills.
• Professional and positive approach with a strong customer-service focus.
• Highly organised with excellent attention to detail.

Responsibilities

• Deliver a professional and efficient customer service experience via telephone and email.
• Processing customer orders accurately and within agreed timescales.
• Preparing and distributing weekly reports to Area Sales Managers.
• Keeping customers informed of order progress, back orders and delivery updates.
• Developing a thorough understanding of company products, systems and processes.
• Assisting with the maintenance and monitoring of the CRM system.
• Identifying opportunities to support sales growth and improve customer satisfaction.
• Providing administrative and commercial support to the External Sales Team.
• Liaising with internal departments, suppliers and transport providers to ensure smooth order fulfilment.

Skills

Sales Administration

Customer Service

Microsoft Office

Excel

Tools

CRM system

Job description

South Lakes Housing in Rochdale is seeking an experienced Sales Administrator to support the external sales team and deliver excellent customer service from enquiry through to delivery.

The role is office-based, 8:45am-5:15pm Monday to Friday with an early finish at 4pm every other Friday, offering a £28,000 salary, 25 days holiday plus bank holidays, and free on-site parking. You will liaise with customers, internal teams and transport providers to ensure smooth orders.