Sales Administrator

TMRG; Northampton; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Free products and product discount

Free onsite parking, also accessibleby

Full training and development

Job summary

TMRG in Northampton is hiring a Key Account Administrator to support the sales team on a day-to-day basis. This onsite role requires close collaboration with Sales Representatives and the customer service team to manage orders, pricing, and retailer systems.

You will act as a primary contact for major retail customers, ensuring orders are delivered on time and queries are resolved promptly. A proactive, detail-focused approach will help drive accuracy and customer satisfaction.

Qualifications

• Experience in Sales Administration or key account management.
• Strong customer service focus and communication skills.
• Commercial awareness with ability to impact business outcomes.
• Onsite role with own transport.

Responsibilities

• Provide day-to-day administrative support to Key Account Managers
• Process customer purchase orders, monitor order status and ensure orders are delivered accurately and on time
• Act as a key point of contact for major retail customers, responding to queries and resolving order or delivery issues
• Prepare weekly and monthly sales reports, tracking sales performance, customer KPIs, promotional activity and product performance
• Maintain accurate pricing, product listings, customer portals and retailer systems
• Monitor outstanding orders, delivery performance and customer service levels

Skills

Customer service

Communication

Problem solving

Tools

Excel

Sage

Job description

Key Account Administrator

Northampton - onsite

GBP30,000 to GBP34,000

Company Profile

A fabulous opportunity to join an expanding consumer business. With another record-breaking year and lots of growth plans ahead, this is a new role and opportunity to join a small team supporting the Sales Representatives, working alongside the customer service team. This is a varied role covering all aspects of support.

What s on offer?

Working hours at 9am to 5pm Monday to Friday

• 25 days holiday plus bank holidays
• Free products and product discount
• Free onsite parking, also accessible by public transport
• Full training and development

What will you do as a Key Account Administrator

• Provide day-to-day administrative support to Key Account Managers
• Process customer purchase orders, monitor order status and ensure orders are delivered accurately and on time
• Act as a key point of contact for major retail customers, responding to queries and resolving order or delivery issues
• Prepare weekly and monthly sales reports, tracking sales performance, customer KPIs, promotional activity and product performance
• Maintain accurate pricing, product listings, customer portals and retailer systems
• Monitor outstanding orders, delivery performance and customer service levels

What will you need to be a Key Account Administrator

• Previous experience within Sales Administration, key account management of customer service
• Happy to be based onsite 5 days a week and be a driver with own transport
• Confident dealing with customer and support Sales Reps previously
• FMCG or Retailer experience would be an advantage
• Use Excel to an intermediate level and have used Sage
• Goes above and beyond for customers and commercial aware of business impact

Job Number 11424