Sales Administrator

SBR (Southbourne Rubber); Havant; On-site; GBP 24,000 - 31,000; Full time

Job summary

SBR (Southbourne Rubber) is seeking a proactive Customer Support / Sales Administration professional to join our team in Havant, UK. You will process orders, issue quotations, and maintain CRM/ERP records while supporting customers with product and pricing information.

Ideal candidates have strong organisational skills, attention to detail, and experience in a manufacturing or commercial environment. Proficiency in MS Office and ERP/CRM systems is advantageous.

Qualifications

• GCSEs (or equivalent) in Maths and English; further qualifications are advantageous.
• Experience in sales administration, customer service, or office support roles.

Responsibilities

• Process customer orders accurately and in a timely manner.
• Prepare and issue quotations in line with company pricing and guidelines.
• Maintain and update customer records within CRM/ERP systems.
• Track and manage order progress from enquiry through to delivery.
• Ensure all sales documentation is complete and compliant.
• Act as a first point of contact for customer enquiries via phone and email.
• Provide product, pricing, and delivery information to customers.
• Resolve or escalate customer queries, complaints, and order issues.
• Build and maintain strong relationships with key customers.

Skills

Order processing

CRM

Quotations

Customer service

Office administration

MS Office

ERP/CRM familiarity

Manufacturing environment

GCSE Maths/English

Education

GCSEs in Maths and English

Tools

MS Excel

CRM systems

Job description

SBR (Southbourne Rubber) is a fast-growing company specialising in the production of specialist rubber and silicone components for aviation, military, defence, maritime and medical applications.

Job Responsibilities

• Process customer orders accurately and in a timely manner
• Prepare and issue quotations in line with company pricing and guidelines
• Maintain and update customer records within CRM/ERP systems
• Track and manage order progress from enquiry through to delivery
• Ensure all sales documentation is complete and compliant

Customer Support

• Act as a first point of contact for customer enquiries via phone and email
• Provide product, pricing, and delivery information to customers
• Resolve or escal=ate customer queries, complaints, and order issues
• Build and maintain strong relationships with key customers

Skills

• Strong organisational and administrative skills
• Excellent attention to detail and accuracy
• Strong communication and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Good IT skills, including Microsoft Office (especially Excel) and CRM systems
• Commercial awareness and understanding of the sales process
• Problem-solving and proactive approach
• Previous experience in a sales administration, customer service, or office support role
• Experience working within a manufacturing, distribution, or commercial environment
• Familiarity with ERP/CRM systems
• GCSEs (or equivalent) in Maths and English; further qualifications are advantageous