Sales Administrator

JAC Recruitment (UK) Ltd.; Greater London; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

28 days holidays (including bank hols)

50% staff discount on products

Auto Enrolment Company Pension Plan

Annual bonus depending on company利润

Cooking facility for lunches

Job summary

British Japanese Food Company is seeking a Sales Admin at Acton Office to handle order processing, customer service and export documentation.

You will liaise with UK and Netherlands warehouses, issue invoices, and ensure compliance with export requirements while maintaining accurate customer records and supporting the sales team.

Fluent English is essential, and Japanese language skills are desirable to assist international customers and suppliers.

Qualifications

• Previous administration experience.
• Excellent written and spoken English.
• Friendly and proactive with customers.
• Effective communication and problem solving.
• Experience with export documentation is a plus.

Responsibilities

• Sales Order Processing and Customer Service that includes entering and processing orders and liaising with logistics warehouses in the UK and the Netherlands.
• Issue final invoices upon receipt of CMR.
• Prepare and complete all documentation for customs (COA, Export Certificate, Health Certificates, etc).
• Maintain clear records for each customer file across internal and customer systems; update procedures as needed.
• Respond to customer enquiries and ensure compliance with export and international trade requirements.
• Assist sales managers as needed and monitor payment status for pending orders with issues.

Skills

Fluent English

Administrative experience

Customer service

Problem solving

Communication skills

Job description

British Japanese Food Company

Sales Admin at Acton Office

Salary: from 30K GBP

Specific Roles

• Sales Order Processing and Customer Service
• Enter and process sales orders for all customers, liaising with logistics warehouses in the UK and the Netherlands, and issue final invoices upon receipt of CMR
• Prepare and completion of all documentation needed for customs (COA, Export Certificate, Health Certificates, etc)
• Completion of product forms/ promotion forms except for quality-related information
• Maintenance of clear records for each customer file, internal and customer’s systems, updating any changes to individual procedures
• Respond to various enquiries from customers
• Ensure compliance with export and international trade requirement
• Assisting sales managers when needed
• Monitor payment status for pending orders with payment issues

Logistics arrangement

• Daily communication with our warehouses and troubleshooting logistic/supply problems
• Coordination with sales team re allocation of stock if shortage occurs, and set up rationing plan
• Working closely with our current transport companies, to ensure that deliveries are made on time and in full.
• Comply with customer-specific Incoterms requirements.

Essential Requirement

• Fluent written & spoken English
• Previous experience of administration work
• Friendly and positive with customers
• Proactive problem solver
• Excellent communication skills and flexible thinking

Additional Requirement

• Fluent written & spoken Japanese, other languages desirable
• Experience handling complex export documentation.

Benefit

• 28 days of holidays (including bank holidays) increasing with service
• Purchase of their products at 50% discount from retail price
• Auto Enrolment Company Pension Plan
• A bonus may be paid to all team members annually, based on the profitability of the company.
• Cooking facility to prepare lunches

We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding