Food Sales Administrator

JAC Recruitment; Acton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days holidays

Product discount 50%

Auto Enrolment pension

Annual bonus based on profitability

Cooking facility to prepare lunches

Job summary

British Japanese Food Company is seeking a Sales Admin at Acton Office to handle orders, issue invoices, and manage export paperwork. You will liaise with warehouses in the UK and the Netherlands and maintain clear records for each customer.

Fluent written and spoken English, prior administration experience, and strong communication with customers are essential. Japanese language skills are a plus, and a proactive, flexible approach will be valued in this busy team.

Qualifications

• Fluent written & spoken English
• Previous experience of administration work
• Friendly and positive with customers
• Proactive problem solver
• Excellent communication skills and flexible thinking

Responsibilities

• Enter and process sales orders for all customers, liaising with UK and Netherlands warehouses and issue final invoices upon receipt of CMR
• Prepare and completion of all documentation needed for customs (COA, Export Certificate, Health Certificates, etc)
• Completion of product forms/ promotion forms
• Maintenance of clear records for each customer file and updating procedures
• Respond to enquiries from customers
• Ensure compliance with export and international trade requirements
• Assisting sales managers when needed
• Monitor payment status for pending orders with payment issues
• Daily communication with warehouses and troubleshooting logistic/supply problems
• Coordinate stock allocation and set up rationing plan
• Work with current transport companies to ensure on-time deliveries
• Comply with Incoterms requirements

Skills

Fluent English

Admin experience

Customer communication

Problem solving

Communication skills

Job description

British Japanese Food Company

Sales Admin at Acton Office

Salary: from 30K GBP

Working Hours

8:30 - 17:30 (1-hour unpaid lunch break)

Specific Roles

• Enter and process sales orders for all customers, liaising with logistics warehouses in the UK and the Netherlands, and issue final invoices upon receipt of CMR
• Prepare and completion of all documentation needed for customs (COA, Export Certificate, Health Certificates, etc)
• Completion of product forms/ promotion forms except for quality-related information
• Maintenance of clear records for each customer file, internal and customer's systems, updating any changes to individual procedures
• Respond to various enquiries from customers
• Ensure compliance with export and international trade requirement
• Assisting sales managers when needed
• Monitor payment status for pending orders with payment issues

Logistics arrangement

• Daily communication with our warehouses and troubleshooting logistic/supply problems
• Coordination with sales team re allocation of stock if shortage occurs, and set up rationing plan
• Working closely with our current transport companies, to ensure that deliveries are made on time and in full.
• Comply with customer-specific Incoterms requirements.

Essential Requirement

• Fluent written & spoken English
• Previous experience of administration work
• Friendly and positive with customers
• Proactive problem solver
• Excellent communication skills and flexible thinking

Additional Requirement

• Fluent written & spoken Japanese, other languages desirable
• Experience handling complex export documentation.

Benefit

• 28 days of holidays (including bank holidays) increasing with service
• Purchase of their products at 50% discount from retail price
• Auto Enrolment Company Pension Plan
• A bonus may be paid to all team members annually, based on the profitability of the company.
• Cooking facility to prepare lunches

We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding