Sales Administrator

JAC Recruitment; Greater London; On-site; GBP 22,000 - 29,000; Full time

Job summary

Japanese food company in the United Kingdom is seeking a proactive Sales Office Administrator to manage order processing, export documentation, and customer service. You will liaise with UK and Dutch warehouses, issue invoices, and maintain precise customer records.

The role requires fluent English, strong communication, and a proactive, customer-focused approach. Visa sponsorship is not available and experience with export documentation is desirable.

Qualifications

• Fluent written & spoken English required.
• Excellent communication skills and flexibility in thinking.
• Friendly and positive with customers.
• Proactive problem solver with good organizational abilities.

Responsibilities

• Enter and process sales orders for all customers, liaising with UK and Netherlands warehouses, and issue final invoices.
• Prepare and complete documentation for customs (COA, Export Certificate, Health Certificates).
• Maintain clear records for each customer file in internal and customer systems.
• Respond to customer enquiries and monitor payment status for orders.
• Ensure compliance with export and international trade requirements.
• Assist sales managers as needed.

Skills

Fluent English

Communication skills

Customer service

Problem solving

Job description

Our client is looking for a proactive and organised individual to join their team as a Sales Office Administrator.

Company: Japanese food company

Start Date: ASAP

Specific Roles

Sales Order Processing and Customer Service

• Enter and process sales orders for all customers, liaising with logistics warehouses in the UK and the Netherlands, and issue final invoices upon receipt of CMR
• Prepare and completion of all documentation needed for customs (COA, Export Certificate, Health Certificates, etc)
• Completion of product forms/ promotion forms except for quality-related information
• Maintenance of clear records for each customer file, internal and customer’s systems, updating any changes to individual procedures
• Respond to various enquiries from customers
• Ensure compliance with export and international trade requirement
• Assisting sales managers when needed
• Monitor payment status for pending orders with payment issues

Logistics arrangement

• Daily communication with our warehouses and troubleshooting logistic/supply problems
• Coordination with sales team re allocation of stock if shortage occurs, and set up rationing plan
• Working closely with our current transport companies, to ensure that deliveries are made on time and in full.
• Comply with customer-specific Incoterms requirements.

Essential Requirement

• Fluent written & spoken English
• Previous experience of administration work
• Friendly and positive with customers
• Proactive problem solver
• Excellent communication skills and flexible thinking

Additional Requirement

• Fluent written & spoken Japanese, other languages desirable
• Experience handling complex export documentation.

Unfortunately, no visa sponsorships are available.